Director - HR Operations

Director - HR Operations

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a core member of the Human Resources (HR) Services, you will deliver HR service assistance to the HR community, business managers and employees. You will process complex and escalated HR requests related to multiple service lines for an assigned group of employees.

In this role you will be fully accountable and responsible for the teams and end-to-end processes associated with Payroll, Employee Life Cycle Management, Compliance and HR Integration, delivering high-quality service and support to the business and our customers in the US and Puerto Rico.

This position will be seated in Cary, NC and is not open to fully remote work. May be expected to work in the office up to 5 days/week.
Your responsibilities

Lead the end-to-end HR Operations processes including managing vendor delivered services
Design, develop and implement documented processes, procedures, methods, standards and controls to improve the efficiency, and quality of HR Operations
Ensure compliance with local laws and regulations and internal HR policies
Works closely within HR Operations and across other HR function to implement lean approaches to deliver efficiencies through process improvements, standardization and/or automation
Define and implement metrics to measure and monitor effectiveness and compliance of areas of responsibility
Ensures all Operations HR processes incorporate appropriate control mechanism, including 4-eye-check/SOX checks, data protection and country legal/regulatory compliance tasks and adherence to AskHR Way of working
Accountable to support and implement global initiatives like acquisitions, divestments, new policies, HR Transformation, etc
Drives the enhancement of the customer experience journey, analyses received customer feedback and drives actions accordingly
Builds and maintains sustainable relationships with key stakeholders across HR, the business and other stakeholders
Understand, embrace and promote the ABB Way, our global business model
Coach and guide team members on complex queries to help develop their process knowledge
Leverage daily, weekly and monthly team huddles to ensure key projects and day to day responsibilities meet critical due dates and deadlines
Clarify responsibilities and ensure strong bench strength and backup availability through individual and team cross-training and skill development
Provide feedback/conduct annual performance and salary reviews
Ensures integrity and compliance with ABB values and ethics in all activities across all teams and areas of responsibility
Meet financial and cost management targets to ensure alignment with the approved annual budget
Your background

Bachelor’s degree in HR, Management, or related field (Master’s degree preferred) and 15 plus years of experience in HR or Shared Services Operations (insourced or outsourced)
Experience leading, managing and developing large teams of diverse priorities, projects, employees and cross functional teams
Process development and process/continuous improvement experience
Strong partnership, collaboration and change management skills
Excellent interpersonal and communication skills (oral, written and presentation skills)
Highly collaborative, approachable and caring, with the ability to build relations across various teams, countries and cultures and hold others accountable
Strong customer service and business mindset
Strong analytical approach to problem solving, high degree of proactive behavior and result orientation
Knowledge of various HR practices, laws, policies and procedures
Experience with a Human Resources Information System
Experience managing HR and system related vendors
SHRM certification
Workday and/or SAP experience
Experience in large global business environment supporting 10,000+ employees
Lean Sigma / Six Sigma quality and process improvement experiences
High degree of organization and structure, detail and deadline focused
Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits

Retirement plan
Disability insurance
Healthcare plan
Life insurance
Wellbeing program
More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

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