Director, ICQA Customer Experience

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Role Overview  

What You Will Do 

• Coupang is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential

Basic Qualifications  

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    Bachelor’s degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field. 
    
    
  
  
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    10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience. 
    
    
  
  
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    Demonstrated experience leading and owning cross-functional programs. 
    
    
  
  
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    Extensive experience owning the design, implementation, and optimization of initiatives. 
    
    
  
  
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    Experience with data mining and data analysis. 
    
    
  
  
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    Confidence operating in a highly ambiguous and iterative business space. 
    
    
  
  
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    High attention to detail including proven ability to manage multiple, competing priorities simultaneously. 
    
    
  
  
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    Willingness to challenge and influence other stakeholders, including the organization leaders. 
    
    
  
  
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    Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired. 
    
    
  
  
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    Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases. 
    
    
  
  
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    Ability to clearly communicate data insights to others. 
    
    
  
  
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    MBA and work experience in dedicated project management. 
    
    
  
  
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    Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen. 
    
    
  
  
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    Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access. 
    
    
  
  
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    Demonstrated experience communicating data insights to others, including use of data visualization tools. 
    
    
  
  
  
  

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer


• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.


• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.


• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.


• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/