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Director, IIS Customer Engagement Platform (Secondment - 10 Months)

icon building Company : Pfizer
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Job Description - Director, IIS Customer Engagement Platform (Secondment - 10 Months)

WHY PATIENTS NEED YOU

The Director (Secondment), IIS Customer Engagement Platform serves as a key strategic analytics partner to the Vaccines Account Management (Vx AM) team. This role maximizes the performance and effectiveness of the customer-facing organization by leading insights generation, innovative strategy development, and business planning grounded in a deep understanding of Vaccines AM priorities and field execution realities.

WHAT YOU WILL ACHIEVE

The Director leads multiple strategic initiatives and priority projects in collaboration with the CEP and Marketing organizations, as well as pan-US functions including Commercial Analytics (GCA), Payer, Medical, Finance, and Digital. The role ensures effective analytical and operational support for the Vx business and facilitates the exchange of critical insights with relevant stakeholders.

This secondment offers a high-visibility growth opportunity. Colleagues who excel in this role are well-positioned for promoted opportunities across sales leadership, account management leadership, marketing, commercial operations, and advanced analytics.

Secondment end date: May 15, 2027.

HOW YOU WILL ACHIEVE IT

The ideal candidate combines strategic thinking, hands-on analytical expertise, project management proficiency, and strong communication skills to help drive patient impact and revenue performance. This role reports to the Primary Care CE Lead and collaborates closely with VP and National Sales leads, brand commercial leads, and cross-functional partners.

Lead Vaccines AM Analytics & Sales Strategy

  • Serve as a strategic analytics partner embedded with the Vx Account Management team, developing a strong working knowledge of Vx AM structure, territory dynamics, and go-to-market model.

  • Track, interpret, and communicate core Vaccines AM KPIs including HCP and account coverage, vaccine pull-through rates, and account-level performance trends.

  • Lead scorecard reviews with Sales and Marketing leaders at regular business review discussions to share performance insights and best practices.

  • Partner with PC cross-functional partners and Commercial Analytics (GCA/CMO) colleagues to align on insights, strategies, and reporting.

  • Identify opportunities and gaps in strategy and tactical execution; develop and implement solutions via frequent engagement with field-based colleagues, brand team leaders, and cross-functional partners.

  • Develop a PC partnership and PFE collective advantage with learnings to enhance organizational effectiveness aligned to Purpose Blueprint 2.0.

Optimize Field Force Deployment

  • Leverage analytic capabilities to develop optimized field force scenarios for sizing, structure, and targeting within the Vx AM footprint.

  • Partner with the Vx AM Lead to facilitate cross-functional teams in assessing, designing, and implementing deployment solutions aligned to the operating plan and brand strategic priorities.

  • Develop tools and resources for leaders to optimize deployment and account prioritization based on local market dynamics, account vacancies, and portfolio changes.

  • Proactively identify opportunities to drive innovation in the Vx go-to-market model (structure, roles, technology, and/or capabilities).

Project Management

  • Plan, direct, and coordinate new and ongoing projects to ensure on-time completion within budget and successful deployment.

  • Connect granular analytical tasks to longer-term strategic initiatives for greater impact across PC and Vaccines functions.

  • Serve as a key liaison between leadership, vendors, and key stakeholders to accelerate project success.

  • Innovate and bring forward potential solutions to unmet strategic needs across PC functions.

QUALIFICATIONS

Must-Have

  • Applicant must have a bachelor's degree with at least 8+ years of experience.

  • 2+ years of pharmaceutical, biotech, or medical marketing/sales/consulting experience, with strong knowledge of the pharmaceutical marketplace and healthcare economics.

  • 2+ years of hands-on commercial analytics experience, including background in consulting, business analytics, finance, health economics, or marketing strategy.

  • Excellent analytical skills including strategic thinking, data-driven problem framing, and impact measurement.

  • Demonstrated proficiency leading complex, multi-faceted projects and managing cross-functional teams.

  • Self-starter and thought leader who proactively identifies the need for analyses and programs, and marshals resources to address strategic challenges.

  • Demonstrated leadership skills; ability to lead change and influence without direct authority.

  • Strong executive presence; ability to build effective relationships with senior leaders.

  • Excellent communication skills including presentations, PowerPoint/written, meeting facilitation, and one-on-one/small group interactions.

  • Passion for innovation and excellence in achieving results.

  • Breadth of diverse leadership experiences including the ability to influence and collaborate with peers, develop and coach others, and create meaningful business impact.

Nice-to-Have

  • Master's degree with at least 7+ years of experience; OR a PhD with 5+ years of experience, OR a MD with 4+ years of experience.

  • Familiarity with Vaccines or Account Management commercial models preferred; ability to quickly develop fluency in VxAM KPIs including coverage, pull-through, and account performance.

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
 

OTHER JOB DETAILS

  • Last Date to Apply for Job: July 3, 2026

  • Additional Location Information: PA  Collegeville

  • Eligible for Relocation Package – NO

  • Secondment 10 months

  • If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.

  • There will be no change to your current work location.

  • Position is considered Flexible, and colleagues are expected to comply with Log In For Your Day (LIFYD) requirements at site location (e.g. about 2.5 days a week in office).

  • Note: This secondment offers a valuable opportunity for professional growth. It will need to be funded by the secondee’s home market.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected]. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Marketing and Market Research
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