Director, Internal Communications - Americas

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

JOB DESCRIPTION

The Director of Internal communications will play an essential role in establishing and building effective relationships and dialogue with key internal stakeholders across the region. The role is focused on protecting and enhancing the DP World brand, reputation, and employee value proposition for the Americas region while overseeing and leading internal communications strategies, channels, and methods that advance the Company’s internal programs and priorities.

Working from DP World Americas Regional Headquarters in Charlotte, NC, the position holder will be part of the regional communications leadership team tasked with developing strategies for the optimization of regional/country-level communications resources and vendors in order to align with Group activities and the prioritization of key stakeholder programs including those initiating with Group Communications and AMR Regional People (HR), Safety, Sustainability, and others as needed.

The position holder will be tasked with improving the flow of communication that is targeted to staff and partners, as well as measurement and KPI development to create and support a continuous improvement culture in a matrixed organization. The successful candidate will strive to update and improve the technical aspects of the region’s communications infrastructure tools, channels, and employee contact lists, as well as collaborating across AMR and country-level teams on the creation of guidelines and protocols for to ensure staff are aligned with key programs such as compliance, emergency response, and more.

KEY ACCOUNTABILITIES

Build and lead high-performing teams in multiple geographies

Manage conflict constructively and find win-win solutions

Celebrate individual and team achievements

Develop and maintain an integrated regional internal comms strategy including, proactive crafting of corporate storylines and internal thought leadership themes

Initiation of coordinated executive and employee advocacy programs

A KPI based approach to promoting the DP World brand internally, building trust and protecting our reputation

Develops programs and facilitates cross-departmental learning, understanding, or knowledge sharing

Effective utilization of regional resources, vendors and internal stakeholders to boost the efficiency of the region’s internal communications program

Operating within a matrixed organization wherein resources may be required to split responsibilities between country-level and regional responsibilities

Foster greater collaboration between regional, country-level and Group internal communications colleagues as well as key stakeholders in People, Safety, and IT

Oversees content production and provide leadership to develop innovative strategies for delivering effective and engaging employee communications

Develop high-quality content using change management best practices that foster a greater understanding of the Company’s ongoing Transformation program

Selection of appropriate activities, platforms, and tools

Ensure timeline and budget adherence

Drive the effective and cost-efficient execution of the plan through liaising with regional and country-level senior management and the global comms team

Utilization of dedicated in-house resources (at the country-level, regional and Group HQ) for creation and production

Work collaboratively with colleagues across the Americas region and throughout the DP World organization to ensure materials accurately reflect the company’s positioning, messaging and strategic goals

Direct management of remote, hybrid, and in-office teams

Collaborate with social media experts across the organization to identify opportunities to raise awareness of the company’s employee value proposition.

Establish and manage an internal dashboard of measurements which monitors performance against targets/KPIs on key objectives, tracks progress including engagement with key messages, and enables evaluation of the ROI/efficacy of programs

Maintain the ability to respond to unplanned changes, including, short-term opportunities or changes of position, unforeseen internal/external events or competitive initiatives, crisis management and readiness planning

Encourage and nurture a culture of innovation designed to, test and validate new approaches to two-way communication with key influencers, market leaders and other stakeholders, and highlight best practices and innovative solutions

Constantly adhere to and actively promote behaviors which reflect the Brand Purpose while specifically maintaining the highest levels of Safety standards, complying with our Principles, Code of Conduct and Ethical policies, meeting all agreed standards for DP World Brand and Visual Identity, and acting as an ambassador for DP World at all times

QUALIFICATIONS, EXPERIENCE, & SKILLS

Minimum 10 years’ experience in a similar communications role

Ability to work full-time from the Americas HQ location with up to 25% travel

Bachelor’s degree in Public Relations, Communications, Journalism, Marketing or other writing-related field

Outstanding writing, editing and proof-reading skills; with diligence and proactivity in validating facts

Proven communicator with demonstrated track record of creating impactful content for various communications mediums such as print, digital and social channels

Experience working with/managing internal/social media is preferred

A flexible individual who is willing to roll up their sleeves and get work done

ABOUT DP WORLD

We deliver these services through an interconnected global network of 128 business units in 76 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 110,000 employees from 160 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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