Director, IT Applications Digital Commerce

Job Summary

Job Description

Director IT Applications

We are seeking a visionary and execution-focused Director of IT Applications to lead implementations of our next-generation digital commerce ecosystem. This role will oversee the delivery and operations of customer-facing digital applications built on the MACH architecture, hosted on Azure. The ideal candidate will be skilled in managing system integrators, building high-performing global teams, and driving innovation through AI-enabled software engineering practices.

Leadership and Strategic Planning

• Strategic Planning & Stakeholder Engagement: Align IT delivery with business goals and digital transformation strategies. Engage with product, marketing, and customer service teams to shape the digital roadmap. Manage vendor relationships and negotiate contracts to maximize value and performance.

• Manage Key Projects: Lead implementation of digital commerce platforms from concept to production. Manage end-to-end delivery lifecycle, ensuring timely execution and quality outcomes. Collaborate with system integrators to define architecture, implementation plans, and integration strategies.

• Business Acumen: Develop a comprehensive understanding of the organization's various business processes and the systems that support them.

Operational Excellence

• AI-Driven Software Engineering: Champion the use of AI tools and platforms to accelerate development, testing, and operations. Promote intelligent automation in CI/CD, code reviews, defect prediction, and performance optimization. Evaluate and implement AI-based observability and incident response solutions.

• Continuous Improvement: Understand and enhance project and support methodologies, focusing on quality and cost control.

• Systems and Design: Ensure adherence to MACH principles and best practices for composable architecture. Guide integration across SaaS solutions and other headless services. Partner with enterprise architects to ensure security, compliance, and scalability.

• Operations & Platform Reliability: Own operational excellence across digital platforms, ensuring high availability, scalability, and performance. Establish robust monitoring, alerting, and incident management frameworks. Drive continuous improvement through post-incident reviews and operational analytics.

People Management and Team Development

• Team Leadership: Build and lead high-performing, cross-functional teams across onsite, nearshore, and offshore locations. Foster a culture of innovation, accountability, and continuous learning. Mentor engineering leaders and promote agile, DevOps, and product-centric delivery models.

• Personnel Strategy: Lead personnel-related activities such as recruiting, retention, and performance management.

• Resource Allocation: Efficiently allocate resources, ensuring timely project completion and minimizing business disruption.

• Policy and Procedure: Review, question, and enhance departmental policies, standards, and methodologies.

• Financial Oversight: Maintain cost control within your area of responsibility.

Education

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or a related.

Requirements

• 10-15 years of experience in IT delivery and operations, with 5+ years in digital commerce or customer-facing digital applications.

• Demonstrable experience in delivering large-scale IT transformation projects related to e-commerce, leveraging MACH architecture from conception to completion.

• Proven success in leading implementations and managing system integrators.

• Deep understanding of MACH architecture and Azure cloud services.

• Hands-on experience with headless CMS/DXP platforms.

• Familiarity with AI tools for software engineering and AIOps platforms.

• Strong leadership and team-building capabilities in a global delivery model.

• Excellent communication and stakeholder management skills.

• Ability to drive change, influence cross-functional teams, and deliver business impact.

• Experience in negotiating with and managing third-party vendors.

• Proven skills in budget preparation, analysis, decision-making, and enforcement within financial objectives.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.