Director, Learning & Development

Ultra-Luxury Mountain Resort | Southwest Montana, USA | Full-Time

About the opportunity

DC Global Talent is partnering with an iconic ultra-luxury mountain resort in Montana to appoint a Director of Learning & Development. This role leads the resort's training, service excellence and leadership development. You'll be the guardian of a world-class service culture in a breathtaking alpine setting.

The role moves to Director level in 2027. We welcome experienced L&D Directors, and accomplished L&D Managers who are ready for the next step in their careers.

What you'll do

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  Culture and strategy: Champion the brand's values and service philosophy, advise senior leadership, and take part in Executive Committee meetings.

  
  


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  Training and development: Own the annual training plan, from needs analysis to program design to measuring results. Build and coach a network of departmental trainers, and keep a strong learning resource library.

  
  


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  Leadership development: Design and deliver programs that grow talent at every level of the resort.

  
  


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  Service excellence: Run service audits and walkthroughs, coach teams on the floor, and build recognition programs that celebrate outstanding service.

  
  


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  Budget and impact: Manage the L&D budget, track spending, and show the return on training through performance and guest satisfaction data.

  
  


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  Growth: Stay ahead of industry trends and bring fresh ideas back to the team.

  
  

What you bring

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  Bachelor's degree in a related field, or equivalent professional experience

  
  


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  4+ years in Learning & Development, Organizational Development or a related field

  
  


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  Management experience in luxury or ultra-luxury hospitality (Forbes or Michelin Key background strongly preferred)

  
  


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  A track record of designing leadership programs and using data to measure impact

  
  


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  Strong Microsoft Office and Learning Management System skills

  
  


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  Warmth, presence and character. Someone people want to learn from.

  
  


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  Flexibility to work evenings, weekends and holidays

  
  


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  Comfort with a high-altitude, four-season mountain environment

  
  

What's on offer

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  Competitive salary, plus a monthly housing allowance

  
  


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  Medical, dental, vision and life insurance

  
  


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  401(k) with employer match

  
  


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  25 days of paid time off

  
  


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  Transportation, meals on shift, and a ski or fitness pass (subject to availability)

  
  


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  Travel discounts across a global portfolio of luxury resorts

  
  

This is a full-time, year-round role. All applications are handled in strict confidence by DC Global Talent.