Director, Marketing Program Management & Operations

At H&R Block, we believe in solving problems for people—and helping them build better financial lives. We’re a company that values curiosity, simplicity, and getting the fundamentals right. Our Marketing team plays a critical role in telling our story, launching integrated campaigns, and bringing our brand to life across millions of customers.

We’re building a modern Marketing Operations function to support that mission—and we’re looking for a Director, Marketing Program Management & Operations to help bring execution discipline, clarity, and consistency across our marketing organization.

As the Director, Marketing Program Management & Operations, you’ll ensure the Marketing organization executes efficiently and delivers high‑impact work on time. You’ll lead program management for major initiatives, own marketing intake and workflow processes, and serve as a central point of coordination across teams and business units.

You’ll have the opportunity to: 

• Help build the operating system of Marketing, shaping how work gets done across the organization
• Partner with talented, collaborative leaders across Marketing and the enterprise 
• Drive real impact through improved execution, transparency, and scale
• Work at a company that values clarity, accountability, and continuous improvement 

Day to Day, you'll

• Lead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies
• Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution
• Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress
• Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity
• Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units
• Oversee marketing work management tools and operational processes that support planning, execution, and tracking
• Develop and maintain standardized process documentation and operating playbooks
• Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency
• Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution
• Lead, coach, and develop program management and operations talent

• Bachelor’s degree or equivalent experience
• 10+ years of experience in marketing operations, program management, or large‑scale project management
• Proven experience leading complex, cross‑functional initiatives with multiple stakeholders and dependencies
• Strong understanding of intake management, workflow design, and prioritization processes
• Experience working with marketing work management or workflow tools
• Strong communication and stakeholder management skills, with the ability to influence without direct authority
• Experience leading teams or managing experienced individual contributors

• Experience in a centralized Marketing Operations or PMO‑style function
• Experience supporting multi‑business‑unit or matrixed organizations
• Change leadership experience driving new processes, tools, or ways of working

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. 

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.