Director of Accounts Receivable & Cash Management

Job Req ID: 114015

Director of Accounts Receivable & Cash Management

We are seeking a Director of Accounts Receivable & Cash Management who will oversee and directs the Core Payment Posting, Credits, and Cash Reconciliation staff. Will serve as a member of Core Services management team. In addition, will provide guidance and assistance on projects impacting all production units from a billing performance perspective. Will work in tandem with other AR Directors to develop policies related to other billing functional areas.

Specific Duties & Responsibilities

* Assists the Senior Director of Revenue Operations in the form of providing updates and changes as it relates to both Core oversight areas and PBS projects.* Develops and manages Clinical Practice Association workflows and programs to enhance billing and collecting and reporting education of staff and faculty.* As part of JHUPBS Core Service, serves as internal consultant and works directly with Core responsibility units and Production Unit Managers to assure that productivity standards and performance targets established by the Clinical Practice Association are met.* Analyzes department information and assists in the development of action plans that will maximize cash for the clinical departments.* Develops methods to improve processes and oversees actual performance against established targets.* Directs projects for successful workflow design as coordinated through direct reports and others, including other Core staff, other JHM staff, and vendors.* Manages and/or maintains vendor relationships related to operations, including banks, payment automation vendors, third party administrative vendors for electronic payments and posting files, and outsource vendors.* Provides operational oversight of multiple units as assigned. Responsible for co-managing Operational Budgets, Production Unit inquiries, problem resolution, and various PB committee structure meetings.* Provides operational consultation and assistance to various JHM entities both during Epic implementation and for ongoing issue resolution and continuous process improvement.* Oversees contracted payment posting and credit resolution services for various JHM entities in accordance with service contracts.* Oversees Epic cash reconciliation and money transfer services for JHM entities, both for Professional Billing integrated SBO activity, and non-SBO intercompany activity.* Works collaboratively with JHM cohorts to coordinate enterprise solutions and integrate policies and procedures where applicable, including, but not limited to: JHM Patient Financial Services, JHM Treasury.* Works in a matrix environment and broad span of control with multiple direct reports and numerous indirect reports from Payments, Refunds, Reconciliation, and PBS Production Units.* Provides A/R oversight of PBS reconciliation management and functions; and CPA production units as assigned by the Senior Director of Revenue Operations.* Oversees and directs the coordination of functional activities for Payments and Refunds functional units.* Develops work groups into supportive team-oriented efforts.

* Provides oversight, resources, and support for continuous evaluation and improvement of processes including methods to document performance against established procedures, as relates to functional units of responsibility named above.* Monitors trends and develops presentations on operational summary information.* Analyzes billing operations performance standards and develops and implements productivity measurements for units under span of control.* Chairs committees and/or user groups within Performance Improvement structure that is responsible for enhancing productivity and improving performance.* Assist in directing the development of detailed business plans related to newly planned strategic programs, services, and initiatives so as to assess their profitability and success.* Assist in the preparation of annual CPA revenue budgets.* Assists in the development of the Core Services expense budget and monitors expense activities for applicable functions.* Conduct special projects or develop special reports as assigned by the Sr. Director of Revenue Operations or Senior Director of Finance.* Manages staff performance and all activities for area of responsibility through subordinate staff.* Responsible for hiring/terminating, salary planning, performance reviews, promotional recommendations, training/development, staff satisfaction, staff motivation, and disciplinary action.* Revises and refines billing operations policies and procedures to accommodate the needs of the production units and the CPA related to payment posting, refund processing, and cash management/reconciliation.

Direct Supervision

* Sr. Manager

Oversight

* Revenue Operations, Reconciliation, Payments and Refunds departments.

Minimum Qualifications

* Bachelor's Degree in accounting, healthcare finance or related discipline.

* Seven years of relevant supervisory/ managerial experience in a professional fee billing or similar medical billing environment.

* Additional experience may substitute for education and additional educational may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

* Master's degree in business, healthcare finance or related discipline.

* Experience in academic medicine.* Knowledge of accounting principles.* Proficiency in Epic billing system, database manipulation, Cognos (datamart) applications, and mainframe computing.* Knowledge of JHM and JHU/ PBS billing application.

Classified Title: Director A/R Operations

Job Posting Title (Working Title): Director of Accounts Receivable & Cash Management

Role/Level/Range: L/04/LF

Starting Salary Range: $97,200 - $170,200 Annually ($150,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

Exempt Status: Exempt

Location: Hybrid/JH at Middle River

Department name: SOM Admin CPA Administration

Personnel area: School of Medicine

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 1-2 days a week
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