Director of Activities

Company : Resource Property Management

Job Type : Full Time

St Petersburg, Fl

Job Description - Director of Activities

Core Values

Adhere to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services.

Core Duties, Responsibilities and Essential Functions

Answer all phone calls. Return all calls and emails within 48 hours. Check voicemail throughout the day.
Provide excellent customer service to board members, owners/residents courteously, timely and efficiently.
Resolve problems within the bounds of your authority to ensure customer satisfaction or function as “gatekeeper” and route call to appropriate party at RPM or on-site office.
Report emergencies to Association Manager or RPM Executive Team Member immediately.
Utilize One Source for management of the community. Includes updating calendars and reservations. Coordinating the scheduling of fitness classes and pool events.
Coordinate the communications of the community to include meeting notices via email and posting on building bulletin boards. Generate eblasts to owners.
Organize and set up the water, cups, coffee, or any other necessary supplies prior to a meeting.
Process applications for the rooms at the Residents’ Clubhouse. Take clubhouse/social room reservations; make sure all monies and paperwork are handled prior to reservation; post reservation notice; track all reservations on a spreadsheet.
File association records and purge files annually. Records may NOT be destroyed without board approval.
Gather waivers from participants as needed.
Contact maintenance or vendor as needed for upkeep of the Resident’s Clubhouse.
Order supplies as directed as needed or by management.
Keep manager informed of all issues. Send manager scanned copies of all event reservations.
Special projects or other duties that may arise from time to time. Coordinate flexible schedule as needed if presence is required for weekend event.
Become familiar with, and update Point Brittany cable channel transmissions.
Work with Communications and Newsletter Committee to finalize the Point Brittany Newsletter. Coordinate advertisers for newsletters (payments, ads, spreadsheet).

Competencies

Communication Skills
Business Acumen
Customer/Client focus
Decision Making Skills
Results Driven Management
Conflict Resolution

Working conditions and Physical requirements

Must be able to work under pressure, meet deadlines, while providing exemplary customer service.
Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals.
Maintain regular, punctual attendance consistent with RPM policies & practices.
Lift and carry up to 20 pounds
Must be able to talk, listen, and speak clearly on telephone.

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Director of Activities

Job Description - Director of Activities

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