Director of Admissions

Location: Elderwood at Burlington

98 Starr Farm Road

Burlington, Vermont 05408

Salary: $53,820 – $69,966/year

Lead the First Impression. Shape the Patient Journey.

The Director of Admissions plays a vital leadership role in shaping the experience of every resident and family entering Elderwood at Burlington. From the first inquiry through admission and beyond, you'll ensure a smooth, welcoming, and well-coordinated transition into our care environment. At our 150-bed skilled nursing and subacute rehabilitation facility, you’ll work closely with clinical teams, external referral partners, and families to ensure every admission is handled with professionalism, compassion, and efficiency. 

If you're relationship-driven, highly organized, and passionate about creating exceptional experiences while supporting operational goals, this is an opportunity to make a meaningful impact every day.

Why Join Elderwood at Burlington?

• NEW! Weekly Pay Schedule – get paid faster!
• Gas Allowance Stipend & Ferry Reimbursement for qualifying commuters
• Excellent benefits package including medical, dental, vision & more
• 401(k) with employer match
• Paid time off & holiday package
• Employee Referral Bonus Program
• Supportive, team-based work environment

Position Overview

As the Director of Admissions, you will serve as the central coordinator for all admissions into the facility, ensuring census goals are met while delivering a seamless and compassionate experience for residents and families.

This role blends clinical awareness, operational coordination, and customer service excellence. You will act as a key liaison between hospital partners, external sales teams, internal clinical departments, and families to ensure each transition into care is smooth, timely, and person-centered.

We're Looking For Someone Who Is...

• Highly organized and detail-oriented
• Confident building relationships with families, hospitals, and referral partners
• Compassionate and calm during emotionally sensitive transitions
• Strong in both communication and operational coordination
• Able to balance census goals with resident-centered care
• Collaborative and solution-focused in a fast-paced environment

At Elderwood, our mission is People Caring for People. In this role, you'll do more than manage admissions—you’ll help guide families through one of the most important transitions in their lives, ensuring they feel supported, informed, and welcomed from the very first interaction.

Responsibilities: 

• Develops open, collaborative working relationships with the Chief Business Development Officer, external sales team, and hospital/clinical liaisons.
• Collaborates with internal and external team to meet budgeted census and admission goals.
• Coordinates the pre-admission process.
• Coordinates all admission paperwork processing to assure timely bed offers and acceptance.
• Monitors daily bed/census management such as admissions, discharges and communicating with the external sales team.
• Trends, tracks and reports on tours, conversations, admissions, discharges, and progress towards census goals.
• Generates and develop ideas, which improve the quality of care for residents, improve the resident/family experience and to improve productivity.
• Serves as a champion of the Ambassador program to ensure excellent customer service is achieved.
• Is an active participant in the facility’s internal responses to grievances.
• Supports the process of admission, by being responsible for completing a pre -admission/admission checklist that assures residents or families are contacted prior to admission, room readiness is achieved, orders or arranges for DME equipment to be available prior to admission. Will be available by flexing hours and/or arranging for a designee to flex hours to meet and greet new patients on the day of admission where orientation to the facility will be provided. Completed checklists will be maintained and be available as evidence the process was completed.
• Collaborates with Nursing, Therapy, Social Work/Social Services and Administration on discharge planning.
• Will attend care plan and discharge meetings and meet with residents/family on a regular basis throughout the stay.
• After patient discharge, will conduct 30,60,90 day calls.
• Will champion customer service surveys upon admission and discharge.
• Attends scheduled meetings and conference calls as required.
• Attends required or preferred in-service training. Will provide feedback to the interdisciplinary team on customer service outcomes and provide education to team when necessary.

Qualifications:

• Minimum of bachelor’s degree in social work, public health, or related field OR at least five (5) years of experience working in an Admissions capacity in a skilled nursing facility
• Demonstrated experience in clinical assessments
• Working knowledge of insurance coverage and payment options for long term care
• Knowledgeable of types of patients admitted to subacute and long-term care facilities
• Demonstrated proficiency with computer programs and applications including Microsoft Office and EHR platforms (e.g. PointClickCare)
• Current, valid driver license
• Sales background highly desired

• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.