Director of Admissions - GateHouse Treatment

Director of Admissions – GateHouse Treatment
Lauderdale Lakes, FL

Apply here: https://secure6.saashr.com/ta/6187614.careers?ApplyToJob=671482480&full_apply=&jobid=671482480

About GateHouse Treatment

GateHouse Treatment is part of a nationally recognized group of drug and alcohol addiction treatment centers with facilities in Nashua, New Hampshire. We offer a full range of inpatient and outpatient treatment methods, including sober living facilities. Our philosophy of customized recovery plans includes cutting-edge and traditional, evidence-based treatment methods provided by professionals with unparalleled dedication and compassion. We treat the whole client, not just the disease.

Position Summary

The Director of Admissions oversees and leads the admissions function, ensuring efficient, ethical, and compassionate intake processes for all prospective clients seeking substance use disorder treatment services. This role manages staff, workflows, CRM/VOIP systems, payer communications, and referral partnerships to ensure accurate eligibility assessment, timely admissions, and Joint Commission–compliant documentation and practices.

Essential Duties & Responsibilities

Leadership & Supervision

• Directs, trains, schedules, and evaluates Admissions Coordinators
• Holds regular 1:1 supervision meetings and call quality reviews
• Ensures staff adherence to ethical, legal, and compliance standards

Client Intake & Assessment

• Screens prospective clients using approved assessments
• Determines eligibility, insurance verification, and financial responsibility
• Consults Clinical/Medical leadership when clinical suitability is unclear
• Ensures proper communication and warm hand-off to clinical team

Systems & Data

• Oversees CRM and VOIP systems; ensures accuracy & functionality
• Ensures complete and timely documentation of all calls & communication
• Maintains accurate admit alerts, census data, waitlist management
• Produces reports for executive leadership as requested

Referral & Outreach Coordination

• Communicates with external partners for alternative placements
• Supports network building and referral relations

Compliance

• Maintains compliance with Joint Commission, 42 CFR Part 2, HIPAA, state & federal laws
• Ensures all documentation and communication is timely, accurate, and secure
• Ensures client rights, confidentiality, and ethical decision-making in admissions

Required Knowledge, Skills, & Abilities

• Understanding of behavioral health/Substance-Use-Disorder admissions processes
• Familiarity with payer authorization & eligibility
• Skilled communicator with empathetic, supportive, and professional demeanor
• CRM/telephony & data reporting experience
• Ability to manage multiple priorities in fast-paced environment

Education & Experience

• Bachelor's degree preferred; equivalent leadership experience accepted
• 3+ years SUD/mental health admissions or related call-center leadership
• Experience supervising staff and managing workflows

• Paid time off
• Health, dental, vision, long-term disability, and life insurance
• 401(k)