About the organization This is a nonprofit organization in the Tri-Valley region of California that provides services for individuals and families impacted by domestic violence, sexual assault, homelessness, and food insecurity. The agency operates emergency shelters, a crisis hotline, supportive housing, legal advocacy, counseling, and a community food pantry. Its mission focuses on safety, healing, and long-term stability for survivors and vulnerable community members.
About the Role A community-based non-profit organization in the Tri-Valley area is seeking a compassionate and experienced Director of Domestic Violence Services. This role provides strategic and operational leadership for domestic violence programs including shelter services, crisis hotline, supportive housing, transitional housing, and related legal/advocacy services.
The Director will oversee program operations, facilities, staff supervision, contract compliance, budgeting, and community partnerships. This position reports directly to senior leadership and is part of the organization’s management team.
Key Responsibilities
Provide overall leadership and management of domestic violence programs, including shelters, hotline services, supportive housing, transitional programs, and related wraparound services.
Oversee client screening, eligibility, and case management practices to ensure safe, trauma-informed support.
Maintain and update program SOPs, safety protocols, intake materials, policies, and client information packets.
Ensure program compliance with legal, safety, and ethical mandates (including CPS reporting, elder abuse mandates, suicide risk assessment, 5150, etc.).
Manage facilities to ensure safety, cleanliness, and a welcoming, home-like environment.
Lead departmental staff meetings and maintain clear communication with organizational leadership.
Manage departmental budgets, spending plans, and grant-related financial reporting.
Oversee contract performance, reporting, data tracking, and outcomes in collaboration with administrative staff.
Supervise, train, support, evaluate, and, when necessary, terminate program staff, interns, and trainees.
Handle client grievances and support crisis/problem-solving needs.
Represent the organization in community education, advocacy training, and partnership settings.
Participate in management team meetings, staff meetings, fundraising activities, and special events as needed.
Required Qualifications
Bachelor’s degree required; Master’s degree in a related field preferred.
Minimum of 5 years of relevant experience in a nonprofit setting; at least 2 years in residential program management preferred.
Experience supervising staff, conducting evaluations, and providing training.
Experience with planned spending of grant funds and preparation of grant reports.
Experience managing and monitoring departmental budgets.
Strong crisis management, problem-solving, and risk management skills.
High proficiency in Microsoft Office, Outlook, SharePoint, and client database systems.
Must be able to work on-site daily.
Must have reliable, insured transportation for work-related duties, including transport of clients when needed.
Ability to pass required background and motor vehicle checks.
Desired Competencies
Trauma-informed leadership style
Strong communication and conflict-resolution skills
Ability to maintain confidentiality and navigate sensitive situations
Strong organizational and time-management skills
Ability to build collaborative relationships with internal teams, external partners, and community stakeholders
Flexibility and ability to manage multiple priorities in a fast-paced environment
Work Environment & Additional Notes
Completion of agency training within 6 months of hire (or sooner)
Participation in community events and/or fundraising activities as needed
Represents the organization professionally during public speaking, community education, and outreach efforts
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