Director of Assessment & Referral (Admissions) - Behavioral Hospital

Your Impact

As the Director of Assessment & Referral (A&R) on our team, you'll:

• Direct and manage the daily operations of the A&R department
• Oversee the Admission process in its entirety of individuals after initial assessment
• Lead, coach, and develop department staff, including scheduling, performance management, and training
• Ensure 24/7 coverage for A&R services and appropriate staffing levels
• Orient patients and families to the treatment program.
• Provide information about the patient to the program staff who will be receiving the patient.
• Daily reconcile and distribution of dashboard.
• Daily reconcile and completion of pre-certs within 24 hours of every admission.
• Monitor and improve key performance indicators (KPIs) such as call response time, conversion rates, and admission volumes
• Collaborate with senior leadership to develop and execute census growth strategies
• Ensure all patient assessments are completed accurately, timely, and in accordance with clinical standards
• Build and maintain strong relationships with referral sources including hospitals, physicians, and community partners
• Ensure exceptional service to patients, families, and referral sources throughout the intake process
• Address and resolve escalated concerns related to A&R
• Maintain confidentiality of facility employees and patient information

• Education: Master's degree with a clinical license required 
• Licensure: LMSW or LCSW or LPC or LPC-Associate
• Experience: Minimum two (2) years' working experience in an Admissions department, Inpatient experience preferred.
• Additional Requirements: A working knowledge of JCAHO Standards, OSHA regulations, and state and federal laws and regulatory requirements.

• Full-Time
• 8-hour shifts
• Monday-Friday

Comprehensive Benefits

• Competitive salary
• Comprehensive healthcare coverage
• Retirement savings plans
• Paid time off
• Additional benefits available

• Supportive team environment

• Collaborative approach
• Commitment to quality care
• Supportive leadership team