Director of AV Operations

Company Overview

Our team is partnering with a premier technology integration firm that has built its reputation on a "customer-first" philosophy. This company prioritizes the long-term customer experience and comprehensive aftercare over simple profit margins. They are a dedicated group of professionals who believe in doing the right thing for their clients, ensuring that every solution provided is the right fit rather than just the most expensive option.

Why Join Us?

• Culture of Genuine Care: Join a team where generosity and support are core values. Leadership "goes to bat" for their people, ensuring you have the training and resources needed to succeed.
• True Work-Life Balance: Family comes first here. The owners understand that life happens outside of the office and offer the flexibility to ensure you don’t miss important family milestones.
• Team Engagement: Beyond daily work, the company hosts monthly "TNT" (Training and Togetherness) days, combining departmental breakouts with quarterly fun events like Topgolf or go-karting.
• Significant Growth Path: For a hungry, driven professional, this role offers a legitimate path to future ownership or high-level leadership as the current owners look toward their long-term transition plans.

Job Overview

We are seeking a proactive and systems-minded AV Operations Leader to serve as the "right hand" to the CEO. This individual will act as the vital bridge between leadership and department heads (Design, Project Management, etc.), taking over the business-minded functions that keep the "machine fed." This is a role for a "sleuth"—someone who doesn't wait for direction but actively investigates where processes are breaking and implements scalable solutions.

Responsibilities

• Process Architecture & Deployment: Identify gaps in current operations, create Standard Operating Procedures (SOPs), and successfully deploy them across the team.
• Departmental Leadership: Act as the direct report for the Design Lead and Project Management team, filtering information and ensuring accountability.
• Accountability Management: Insert a healthy layer of structure and accountability within the team to ensure deadlines are met and company standards are upheld.
• Operational Oversight: Manage day-to-day business functions, including vendor management and the development of KPIs to track company health.
• Strategic Collaboration: Work closely with the CEO to extract institutional knowledge and translate it into actionable company systems, freeing the CEO to focus on sales and high-level strategy.

QualificationsRequired Qualifications

• Systems Thinking: Ability to "see around corners," anticipating operational challenges before they occur and preparing solutions.
• Proactive Mindset: A self-motivated "detective" who takes initiative to find information and solve problems without being asked.
• Strong Communication: Ability to communicate effectively with technical mindsets and hold all team members—including ownership—accountable to deadlines and standards.
• Operational Background: Experience in project-based work environments and an understanding of the revenue cycles associated with complex integrations.
• Situational Awareness: A "General" leadership style—personable and respected, but capable of being firm when the situation demands it.

Preferred Qualifications

• Certification: Background in Six Sigma or similar operational excellence/change management frameworks.
• Leadership Experience: Proven track record of managing department heads and streamlining field operations.

Benefits

• Health, Dental, Vision Insurance
• Paid Time Off
• Quarterly Team Outings
• Company Holidays