Director of Banquets

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!    

What you will have an opportunity to do:

JOB SUMMARY

The Director of Banquets is a senior leadership role responsible for the strategic oversight and flawless execution of all banquet and event operations at the DoubleTree by Hilton Manchester Downtown. This position requires a hands-on hospitality professional with deep expertise in banquet service, team leadership, financial stewardship, and guest experience. The Director of Banquets ensures all events are executed in alignment with Banquet Event Orders, client expectations, and established brand and hotel service standards, while driving continuous improvement in quality, service, and operational efficiency.

PRIMARY RESPONSIBILITIES

• Provide leadership, direction, and oversight to all banquet operations, including service and set-up teams.
• Ensure the accurate and consistent execution of all Banquet Event Orders in accordance with catering instructions, client preferences, and hotel standards.
• Establish, enforce, and continuously improve banquet service standards, policies, and operating procedures.
• Conduct detailed inspections of all function spaces prior to events to ensure readiness, cleanliness, and proper setup, and coordinate with Engineering to address deficiencies.
• Recruit, train, develop, and mentor banquet leadership and hourly team members, holding all staff accountable to performance expectations and service standards.
• Oversee the proper care, maintenance, and use of banquet facilities, equipment, and inventory.
• Conduct quarterly inventories
• Maintain proactive communication with clients, internal stakeholders, and sales and catering teams to ensure complete guest satisfaction and seamless event execution.
• Actively participate in all required operational and communication meetings, including BEO meetings, Food & Beverage meetings, and other meetings relevant to banquet operations.
• Monitor labor, scheduling, and productivity to ensure efficient staffing while maintaining service excellence.
• Collaborate with the Director of Food & Beverage/AGM on special projects, departmental initiatives, and operational improvements.
• Serve as an active participant in the Hotel MOD program, providing leadership and decision-making support as needed.
• Schedule and ensure all team members maintain current TIPS certification.
• Provide operational support to restaurant and outlet operations when required, ensuring alignment with overall Food & Beverage objectives.

CANDIDATE PROFILE

Experience:

Must have at least three years of strong Banquet Supervisory/Management experience.

Why join our team

• Competitive salary
• Exceptional benefits
  • A wide array of medical plans to choose from for the perfect fit for you and your family
  • Dental, vision, life, even pet insurance
  • Enjoy a variety of additional benefits including 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, free meals during your shift, and monthly employee celebration CARE Rallies
• We pay weekly! Get paid every Friday
• Supportive Culture: Our team believes in the experience of both our guests and team members. We prioritize personal development, foster a culture of success, and understand that happy employees lead to happy guests

What are we looking for?

Compensation:

$65,000

-

$80,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.