Director of Billing Operations

Director of Billing Operations

Location: Williamsburg

Compensation Range: $125,000 - $175,000
Team: 3 direct reports

We are seeking a hands-on Director of Billing Operations to take full ownership of billing and accounts receivable for a service-based organization.

This role is for someone who has led complex service billing, improved broken processes, and knows how to build structure, accountability, and automation around a billing operation.

What You'll Own

• Lead the billing and accounts receivable function.

• Manage and develop a team of three.

• Rebuild inefficient billing and AR workflows.

• Identify manual processes and implement appropriate automation.

• Establish clear procedures, ownership, KPIs, and accountability.

• Improve billing accuracy, timeliness, collections, and follow-through.

• Resolve complex billing issues involving customers, contracts, rates, and services performed.

• Partner closely with Operations and Finance to resolve discrepancies.

• Identify root causes behind recurring issues and implement permanent solutions.

• Create a billing operation that is efficient, measurable, and scalable.

What We're Looking For

• Strong leadership experience in billing and accounts receivable within a service-based company.

• Deep understanding of contract, hourly, recurring, and variable service billing.

• Proven experience improving or transforming billing/AR operations.

• Experience implementing process improvements, automation, and controls.

• Strong understanding of AR management, collections, and issue resolution.

• Ability to build KPIs and hold a team accountable to measurable outcomes.

• Strong judgment when resolving customer and operational billing disputes.

• Hands-on operator who can understand the details while improving the broader department.

• Yiddish Speaking Preferred

Success Looks Like

• Billing and AR operate through clear, repeatable processes.

• Manual work and recurring errors are materially reduced.

• Appropriate workflows are automated.

• Team ownership and accountability are clearly defined.

• Leadership has visibility into billing and AR performance.

• Problems are addressed at the root cause instead of repeatedly resurfacing.

• The department runs independently, efficiently, and with significantly stronger execution.

Email Resume: [email protected]

Apply Online:

https://jobs.crelate.com/portal/maiplacement/job/zbmsr9g85m79hg8uenxzgxa4ha?crt=1791325023041

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