Director of Business Intelligence and IT Services

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Title:

Director of Business Intelligence and IT Services

Salary:

$150k-$180k -- depending on qualifications and experience

Status:

Full-time, Salary, Exempt

Reports to:

CEO

Location:

Chandler, AZ

Essential job functions/duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Business Intelligence
Develops business intelligence gathering practices, the management of data and information, as well as its systems.
Collaborates cross-functionally to identify and generate potential business intelligence initiatives which includes production of effective dashboards, reports, and quantifiable metrics.
Directs and scales Business Intelligence / Data Analytics function
Ensures the protection of business intelligence through the most up-to-date practices of cybersecurity and risk management
IT Services

Directs and supports growth of Information Technology and IT Service Delivery across the org., providing insights, and facilitating business and strategic decision-making.
Oversees security of systems, networks, and enterprise information with proactivity to ensure the digital safety of all enterprises supported.
Develops business-continuity protocols to minimize the disruption to business operations in the event of an emergency or data loss.
Leads and develops the implementation of IT and analytics processes for the various organizations the teams serve.
Oversees the planning of projects to produce reports that perform meaningful quantitative and qualitative analyses to address business issues or questions.
Facilitates IT security audits or investigations both internally and externally.
Develops and implements standard operation procedures (SOPs) and various policies to ensure security compliance organization wide.
Develops and implements standard operation procedures (SOPs) to ensure accurate reporting and data gathering for operational purposes.
Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements and other metrics/needs.
Develops and maintains relationships with external IT vendors and service providers.
Team Leadership

Establishes efficiency and efficacy standards of the IT and Business Analytics departments and provides recommendations for the improvement of infrastructure.
Successfully plans yearly budget for the department and ensures that equipment needs and repairs are proactively planned for.
Coordinates multi-site IT systems via enterprise resource planning (ERP).
Develops organizational IT learning - including ongoing company-wide IT trainings, spam/phishing education, developing FAQs/SharePoint dashboard as reference guide to reduce Tier 1 ticketing
Leads hiring, training, onboarding of IT and Analytics staff, assigns projects as needed, and conducts performance evaluations that are timely and constructive
Professional development of department members (including evaluations, training, and mentorship)
Develops capacity / workload plans for scaling a Help Desk department
Knowledge/Skills/Abilities Required

Highly skilled in Data Analytics & Applications -- at least ten (10) years' experience working with Business Intelligence/Analytics software, extensive Power BI is required
AND at least five (5) years working in Information Systems and/or IT Services
Knowledgeable in network infrastructure, disaster recovery, data warehousing, and strategic planning.
Proven capability to work with various computer networks, databases, and system architecture.
Strong knowledge and prior experience with data security and compliance regulations.
Communicates effectively in a highly cross-functional and diverse organization.
Strong knowledge of industry trends and best practices with proven experience and capability of implementing processes and workflows for large organizations.
Ability to think analytically, problem-solve, and adapt to changes.
Ability to make projections based on organizational performance using accurate reporting tools and data gathering practices
Exceptional project management and organizational skills with impeccable attention to detail.
Must possess great presentation skills and ability to speak in public.
Thorough understanding of IT and analytics applications to support the company's goals.
Education, credentials, and/or trainings required:

Bachelor's degree in computer science, information systems, information technology, business analytics, or related field.
Master's degree in business administration or related field preferred.
Industry certifications (A+, CompTIA A, CompTIA Security, CompTIA Linux, etc.) preferred.
Supervisory responsibilities

Direct oversight of IT and Analytics team; direct reports include:

IT Manager
Senior Business Intelligence Analyst
Work environment

Clinic and office settings

Physical demands

Able to lift at least 50 lbs.
Able to sit for long periods (at least 50%)
Able to type and do computer work for long periods
Travel :

Some interoffice travel may be required up to 10% with use of a company vehicle or personal vehicle mileage reimbursement
Ability to drive, must have a valid driver's license and in good standing with the Dept. of Motor Vehicles
Benefits & Perks:

Health, Dental, Vision (with HSA plans and employer contribution)
3 weeks PTO
5 days Sick Time
7 Company holidays + 2 Half-days
401K with company match
Short & Long Term Disability
Educational Assistance
Shared company vehicles for required travel

Work authorization

Must have valid documentation and authorization to work in the U.S. (sponsorship or visa transfer not available)

Our company requires COVID-19 vaccinations for all current and future employees. Exemptions can be requested for those with a reasonable health or a religious/sincerely-held belief accommodation.

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent and forceful inquires may also be blocked across our network at the domain level as spam. Thank you for your understanding and cooperation.