Director of Business Operations

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

 
The Director of Business Operations is a highly cross-functional leadership role responsible for optimizing and scaling business operations across the gym organization. This position serves as a critical connector between member experience, backend operations, field leadership, compliance, and strategic initiatives.  This leader brings hands-on experience within the gym industry, including member retention strategies, operational workflows, and systems that support both frontline teams and corporate functions. The ideal candidate thrives in a fast-paced, evolving environment and is a self-starter who can take direction, conduct research, and independently execute initiatives from concept to completion. 
 
 
Responsibilities: 
 
Member Experience & Retention

• Support and enhance member experience and retention strategies


• Evaluate operational processes that impact the member lifecycle, from onboarding through retention and cancellation


• Partner with Member Services and field teams to ensure consistent, high-quality member interactions

Learning & Development Partnership

• Collaborate closely with the Learning & Development team to ensure field resources—including SOPs, processes, playbooks, and training materials—are accurate, current, and operationally aligned


• Identify operational gaps and opportunities for training enhancements across the field

Compliance & Systems

• Partner with the Member Services team to ensure compliance with membership agreements and personal training contracts


• Maintain working knowledge of gym management systems; experience with ABC Fitness Solutions is a strong plus


• Support audit readiness and adherence to internal policies and external regulatory requirements

Field Leadership & Change Management

• Act as a strategic partner to field leaders to drive adoption of operational changes and new initiatives


• Support change management efforts by clearly communicating expectations, timelines, and impacts to field teams


• Serve as a trusted operational resource for regional and club-level leadership

Project Management & Strategic Alignment

• Assist with project management across multiple operational initiatives


• Ensure cross-functional alignment and execution against strategic priorities


• Track progress, identify risks, and recommend solutions to maintain momentum

Vendor & Partner Collaboration

• Work with external vendors and partners to integrate services into the overall operational and member experience strategy


• Ensure vendor processes align with internal standards, brand expectations, and operational goals

Qualifications: 

• Proven experience in the gym or fitness industry, preferably in operations, member experience, or multi-unit leadership


• Strong understanding of gym operations, member retention, and backend systems 


• Demonstrated ability to lead cross-functional teams and influence without direct authority


• Exceptional communication skills, with the ability to clearly convey priorities across multiple departments


• Highly organized with strong project management capabilities


• Self-starter who thrives in a fast-paced, constantly evolving environment 


• Comfortable taking direction, researching solutions, and executing independently 

Requirements:

• Must successfully pass background check.


• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and vendors.


• Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer database or email system.

Benefits and Perks:

• A highly energetic and collaborative team.


• A management team that cares about your professional development.


• Free membership for you and plus one family member.


• Discounted Personal Training, and merchandise – including supplements.


• Employee referral program.


• Daily Pay offered - access your funds before payday.


• Competitive pay plus vacation, holiday, and sick pay.*


• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*


• 401(k) + Company matching!*


• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

_{EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.}

_{To view more information on our CCPA policy, click HERE.}

_{EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled}

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