Director of Business Technology

Director of Business Technology

Department: Operations

FLSA: Exempt

Direct Supervisor: Chief Operating Officer

Who Are We?

The Arc is the nation's leading nonprofit advocating on behalf of and serving people with intellectual and developmental disabilities (IDD), their families and the people who support them. The Arc's mission is to promote and protect the human rights of people with IDD and actively support their full inclusion and participation in the community throughout their lifetimes.

Position Summary:

The Director of Business Technology is responsible for supporting the organization's technology strategy and overseeing day-to-day IT operations, with a strong focus on enabling internal teams-including Policy, Advocacy, Development, Marketing, Programs, and Chapter Relations-through effective, user-centered systems and tools.

This role ensures that staff have the technology, systems, and support needed to operate efficiently and effectively. The Director serves as a strategic partner to department leaders, aligning IT solutions with programmatic and operational needs while ensuring systems are reliable, secure, and scalable.

Key Responsibilities:

Team & Systems Support

• Partner with internal teams (Policy, Advocacy, Development, Operations, Programs, Marketing, and Chapter Relations) to provide IT support and ensure effective utilization of systems and technology.


• Ensure all user systems (e.g., CRM, advocacy tools, grants management, collaboration platforms) are optimized, integrated, and effectively supporting team workflows


• Provide hands-on support and oversight of system functionality, troubleshooting, and continuous improvement

IT Strategy & Leadership

• Contribute to the development and implementation of an IT strategy, in partnership with the COO and IT team, ensuring alignment with organizational priorities and programmatic impact.


• Advise leadership on technology investments, priorities, and opportunities to improve efficiency and effectiveness


• Balance immediate operational needs with long-term technology planning

Stakeholder Partnership

• Build strong relationships with department leaders to understand business needs and translate them into technology solutions


• Act as a bridge between technical systems and non-technical staff, ensuring accessibility and ease of use


• Lead IT intake, prioritization, and project management processes across teams

Systems & Operations Management

• Oversee implementation, configuration, and maintenance of core organizational systems


• Manage vendors and external IT partners to ensure service quality and responsiveness


• Ensure system reliability, uptime, and performance across the organization

Data & Reporting

• Support teams in leveraging data effectively through system design, reporting tools, and data integrity practices


• Improve data accessibility and reporting capabilities across departments


• Ensure alignment between systems and organizational KPIs

Security, Compliance & Accessibility

• Ensure all systems meet security, privacy, and compliance standards


• Promote best practices for data protection and responsible system use


• Ensure technology solutions are accessible and user-friendly for all staff

Budget & Resource Management

• Develop and manage the IT budget, ensuring alignment with organizational priorities


• Evaluate and recommend cost-effective technology solutions

Qualifications Required

• Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)


• 8–12 years of progressive experience in IT, systems management, or business technology roles


• Demonstrated experience supporting multiple business units with user systems and technology solutions


• Strong ability to translate business needs into practical technical solutions

Core Competencies

• Strategic & operational thinking


• Stakeholder partnership


• Change management


• Data-driven decision making


• Continuous improvement mindset


• Leadership & influence


• Communication & collaboration

Pay Scale: $90,000- $130,000