Director of Business Transformation

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Apply at Careers | Golden State Farm Credit ! Review the full job description below. 

DEADLINE TO APPLY:  Open until filled

Salary Range: $121,726 - $191,387

In addition to salary, the Association has a team based incentive program that provides an opportunity for up to 15% payout of base salary based upon Association performance.

This position may also be eligible for individual incentive opportunities. 

Position Summary:

The Director of Business Transformation leads the Association's AI strategy, roadmap, and transformation portfolio. This role collaborates with executive leadership to translate emerging AI capabilities into practical business solutions that improve efficiency, optimize operations, and advance strategic objectives. Through cross-functional leadership, governance, and change management, the position drives responsible AI adoption and organizational transformation while ensuring initiatives deliver measurable business value. 

AI Strategy & Roadmap Development (30%)

• Develop, maintain, and execute the Association's enterprise AI strategy and multi-year roadmap aligned with strategic business objectives. 


• Partner with leadership to identify, evaluate, prioritize, and advance AI opportunities aligned with strategic objectives. 


• Evaluate emerging AI technologies, industry trends, and market developments to assess business applicability and strategic fit. 


• Establish criteria for evaluating, prioritizing, and governing AI initiatives across the Association. 


• Develop business cases, expected outcomes, success metrics, and implementation plans for AI-enabled initiatives.


• Serve as a trusted advisor to executives and leaders regarding AI opportunities, risk, and organizational impacts. 


• Monitor progress against the AI roadmap and recommend adjustments to priorities based on business needs, organizational readiness, and emerging opportunities. 

Business Transformation (30%)

• Lead enterprise transformation initiatives that improve operational efficiency, productivity, decision-making, employee experience, and customer service. 


• Partner with business leaders to identify process optimization, automation, and workflow improvement opportunities. 


• Facilitate the redesign of business processes to effectively leverage AI-enabled capabilities. 


• Establish performance measures and key indicators to evaluate the effectiveness and return on investment of AI initiatives. 


• Track, measure, and communicate business outcomes, efficiency gains, and value realization from AI investments. 


• Champion continuous improvement efforts that drive organizational effectiveness through responsible use of AI and workflow automation. 

AI Governance & Risk Management (20%)

• Develop and maintain AI governance frameworks, standards, policies, and procedures that support responsible AI adoption. 


• Collaborate with Risk, Compliance, Legal, and Information Technology teams to ensure AI initiatives align with regulatory expectations, data privacy requirements, and risk management practices. 


• Facilitate review and approval processes for AI use cases, tools, and implementation efforts. 


• Monitor evolving regulatory guidance, industry standards, and best practices related to artificial intelligence and recommend appropriate governance enhancements. 


• Support internal audits, examinations, and risk reviews concerning AI practices and controls. 


• Measure adoption, engagement, and organizational impact of AI initiatives. 


• Promote ethical, responsible, and transparent use of AI throughout the Association. 

Collaboration & Leadership (20%)

• Serve as a strategic advisor to executive leadership regarding AI opportunities, risk, priorities, and business impacts. 


• Lead cross-functional AI governance committees, working groups, and transformation initiatives. 


• Build partnerships across departments to accelerate alignment, adoption, and successful implementation of AI initiatives. 


• Prepare reports, dashboards, presentations, and recommendations for executive leadership, management committees, and the Board. 


• Foster collaboration between business units, technology teams, and external partners to maximize organizational value from AI investments. 

Data Security and Confidentiality

• Appropriately protects the confidentiality, security, and integrity of the Association’s systems, data, and clients’ data

Commitment and Support of Association Mission

• Understands, applies, and supports the Association mission and vision statement in a positive, professional manner at work and with customers in all settings

Knowledge and Skills:

• Extensive knowledge of business transformation methodologies, organizational change management principles, continuous improvement practices, and organizational effectiveness strategies. 


• Knowledge of organizational design, workforce planning, and the people, process, and technology impacts associated with transformation initiatives. 


• Strong understanding of artificial intelligence, generative AI, automation technologies, and emerging business capabilities.


• Knowledge of AI governance principles, risk management practices, and responsible AI frameworks. 


• Demonstrated experience leading enterprise-wide transformation and change initiatives that improve organizational effectiveness, drive adoption, and achieve measurable business outcomes. 


• Skill in evaluating business processes, identifying opportunities for improvement, and implementing sustainable solutions that enhance efficiency and effectiveness. 


• Strong strategic thinking, business acumen, and problem-solving skills, with the ability to develop innovative solutions to complex organizational challenges. 


• Skill in managing multiple priorities, projects, and transformation initiatives through effective planning, prioritization, and execution. 


• Skill in facilitating executive-level discussions, building stakeholder alignment, and communicating complex concepts to diverse audiences 


• Skill in analyzing data, interpreting trends, and translating insights into actionable recommendations that support informed decision-making. 


• Experience developing business cases, transformation roadmaps, performance metrics, executive presentations, and governance reporting. 


• Ability to influence without direct authority, build consensus, and foster collaboration across departments and stakeholder groups. 


• Ability to translate complex technology concepts into practical business applications that deliver organizational value. 


• Ability to balance innovation opportunities with operational, regulatory, financial, and reputational risks. 


• Demonstrated ability to learn quickly, adapt to evolving technologies, and lead change within a dynamic business environment. 

Qualifications:

• Education:  Bachelor’s Degree in Business, Technology, Information Systems, Data Analytics, Organizational Development, Risk Management, or related field


• Experience: 7+ years of progressively responsible experience leading strategic initiatives, technology adoption, business transformation, process improvement, enterprise risk management, or organizational change efforts. Vast experience developing AI strategies, governance programs, responsible AI frameworks, digital transformation initiatives, workforce enablement programs, or related enterprise initiatives. 


• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

PHYSICAL DEMANDS:

Positions in this class typically require: keying, talking, hearing, seeing, and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or move objects. Must be able to remain in a stationary position most of the time. The employee must be able to prepare and analyze data and figures; transcribe data; understand information communicated via computer screens and in written text.

WORKING CONDITIONS:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. This position requires approximately 20%-30% travel time.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. Golden State Farm Credit is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to: race (including traits historically associated with race, such as hair texture and protective hairstyles), relation (all aspects of religious belief, observances and practices including religious dress and grooming practices), color, national origin, ancestry, identity, gender expression, actual or perceived sexual orientation, marital status, military and veteran status, civil air patrol status, age, physical or mental disability, genetic information or medical condition, except where physical fitness is a valid occupational qualification or any other consideration made unlawful by federal, status or local laws. Applicable law also prohibits unlawful discrimination based on the perception that anyone has any of the foregoing characteristics. “National origin” also includes discrimination against an individual because of their primary language or because that person holds or presents the California driver’s license issued to those who cannot document their lawful presence in the United States, as well as discrimination based upon any of the following: an indivuduals' or the indivuduals' ancestors’ acutal or perceived physical, cultural, or linguistic characteristics associated with a national origin group; marriage to or association with individuals' of a national origin group; tribal affiliation; membership in or association with an organization identified with or seeking to promote the interests of a national origin group; attendance or participation in schools, churches, temples, mosques or other religious institutions generally used by persons of a national origin group; or a name that is associated with a national origin group An applicant’s or employee’s immigration status will not be considered for any Association employment purpose except as necessary to comply with federal, status or local laws. California law also prohibits discrimination against individuals providing services in the workplace pursuant to a contract, unpaid interns and volunteers on the basis of actual or perceived race, color, creed, religion, sex, physical or mental disability, genetic information or age. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.