Director of Business Transformation

What You’ll Do

You’ll be a key person for keeping our company running smoothly and efficiently. That means:

• Spend meaningful time embedded within each department observing how work is actually completed.


• Document current workflows, manual processes, bottlenecks, duplicate work, reporting inefficiencies, approval delays, and communication challenges.


• Develop recommendations that improve speed, quality, and employee experience.


• Identify where automation can remove repetitive work and where employee judgement, negotiation, or a persona resident interaction should part of the workflow.


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  Evaluate changes against Berger’s brand promise and the experience of residents, prospects, and employees.


• Look beyond AI, recommend improvements through workflow redesign, process simplification, system integrations, automation, standardization, and elimination of unnecessary steps.


• Assess whether source data and the current process are reliable enough for a proposed use case.


•  Identify data cleanup needs and translate department needs into documented workflow requirements, success measures, and acceptance criteria for Strategic Services and any implementation partners.


• Define escalation and review steps for sensitive resident communications, including notices.


•  Work with Strategic Services who retains ownership of technical security, data governance, integrations, and vendor risk management; Legal and operating leaders retain approval of applicable resident communication policies.


• Serve as Berger’s internal AI educator through department workshops, lunch & learns, individual coaching, office hours, demonstrations, and new-employee AI orientation, building excitement while keeping adoption thoughtful and responsible.


• Support each individual department within Berger Communities to streamline efficiencies 

About you

• Bachelor's Degree in Business, Engineering, Information Systems, Operations, Analytics, or a related field.


• 3-7 years of professional experience, including leading cross-functional projects


• Passion for AI use in the workplace

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