Director of Car Wash Operations

Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the right thing," "Safety In everything we do," and "Be Resourceful"

Job Summary:

The Director of Car Wash Operations is focused on leading all operational aspects of the business, while ensuring adherence to all company standards, policies, and procedures. This role will have day-to-day responsibilities over all operational activities including, managing site-level profits and losses, coordinating monthly membership plan management, weekly sales reporting and review, leading new site launches, managing all vendor relationships, overseeing site managers, developing on-going training and safety initiatives, and coordinating with facilities on all service issues, among others duties. The Director of Car Wash Operations will report directly to the Vice President of Retail.

Specific Responsibilities:

1. Hire, train, and retain high quality site managers.
2. Collaborate with site managers to ensure all car wash personnel have the requisite training, skills, and resources necessary to excel.
3. Create a culture of accountability across the organization through an unwavering commitment to enforcing company standards, policies, and procedures.
4. Drive performance through monitoring key performance indicators and taking corrective action when needed.
5. Manage profits and losses for each location
6. Lead the car wash safety program including compliance with all OSHA requirements, internal policies, and industry best practices.
7. Develop and monitor equipment maintenance programs for each location, provide the management tools for proper execution, and follow-up to ensure completion.
8. Evaluate current sites for needed upgrades and remodels.
9. Source replacement parts and new equipment.
10. Primary contact with car wash supply, software, and equipment vendors.
11. Drive membership growth across all car wash locations through effective sales strategies, performance management, and customer retention initiatives.
12. Build, coach, and develop high-performing sales-focused teams that consistently achieve membership, revenue, and customer service goals.

Required Skills, Education, and Experience:

• Strong leadership, decision-making, and problem-solving skills.
• Minimum of 5 years of CAR WASH INDUSTRY experience, 10+ years preferred.
• Experience managing multi-site car wash operations, ideally for industry-leading brands.
• Demonstrated success growing membership-based or subscription-based programs and leading multi-site sales teams with measurable results. 
• Success launching new car wash locations.
• Prior P&L responsibility with clear understanding of financial drivers and metrics.
• Very high attention to detail aimed at a strong focus on operational excellence.
• High personal standards in accordance with company standards.
• Proficient in Microsoft Office.
• Basic mechanical skills
• Ability and willingness to travel regularly throughout Massachusetts, New Hampshire, and Maine.
• Valid driver's license and reliable transportation required.

Work Location & Travel Requirements

This position is based out of our corporate office in Lawrence, Massachusetts and requires regular onsite presence. Remote work is not available for this role. The Director of Car Wash Operations is expected to travel routinely throughout Massachusetts, New Hampshire, and Maine to support existing locations, new site openings, operational initiatives, training, safety audits, vendor management, and team development efforts. Travel frequency will vary based on business needs.

Compensation:

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the salary opportunity is:

PAY - $145,000 to $155,000 annually.

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties and skills required of the jobholder.

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner’s is committed to providing a safe work environment for all employees.

RETHP

Please Note: This is not a remote position, and relocation sponsorship is not available. Candidates must be authorized to work in the United States and able to work onsite in Lawrence, MA.