DIRECTOR OF CARE MANAGEMENT

Description

Position Overview:

The Director of Care Management has direct responsibility for all relevant program development, implementation, and monitoring in accordance with business, State and/or Federal guidelines. This position recommends, develops, and implements initiatives and evaluates outcomes related to care management performance. Works collaboratively with Wraparound partners for quality improvement. 

Responsibilities:

• Assist COO in supervising business functions as it relates to service delivery 
• Create relationship driven people initiatives 
• Build trust and partnerships with interdepartmental subject matter experts 
• Lead and manage the quality of in-person care management •
• Works as a liaison with external organizations to ensure lines of communication are in place for member engagement
• Responsible for monitoring all work product to ensure it is in compliance with all State and/or Federal mandates 
• Evaluates departmental operations with a focus on process improvement 
• Continuously improving effectiveness and efficiency of processes and program 
• Aligning services and care delivery to the strategic plan 
• Additional duties as assigned

Requirements

Qualifications:

• Master’s Degree in a related field (such as Social Work, Counseling, Clinical Psychology) 
• Minimum of three years post-master’s related supervisory experience supporting children with mental health needs  
• Experience and/or Certification in Developmental Disabilities and/or Drug and Alcohol field of discipline a plus 
• Experience with Community relations, resource development, and Wraparound process a plus 
•  Clinically and culturally competent/responsive, with the training and experience necessary to manage staff and complex family needs across child-serving systems 
•  Valid and Current Driver’s License 
• Maintenance of license in appropriate discipline (LAC/LPC or LSW/LCSW) 

Special Skills:

• Exceptional verbal and written communication 
• Exemplary professional modeling 
• Strong organizational and multi-tasking skill 
• Decisiveness with sound judgment 
• Identifies, seeks, and completes training to improve professional development 

Bergen’s Promise, Inc. maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education, and social/recreation programs, are to be administered free from any illegal discriminatory practices.