Director of Clinical Services

Summary: The Director of Clinical Services provides direct and indirect oversight of Nursing, Lab & Radiology, and other clinical systems and processes. This position provides oversight into the development of high quality, cost-effective, and integrated clinical programs. In collaboration with the Chief Operating Officer and leadership, the Director of Clinical Services is responsible for maintaining compliance with all federal grants, HRSA, Kansas state clinical boards, HIPAA, and Hunter Health Clinic (HHC) policies and procedures.

Essential Functions:

Performs all essential functions of a Nurse in addition to the following Director of Clinical Services functions:

• Supervises the Nursing and Lab and Radiology teams. This may include hiring, onboarding, coaching, training, evaluating performance, and initiating corrective action when needed.


• Performs the duties of the Nursing Manager if or when the position is vacant.


• Collaborates with other leaders in system and process structure, including creation and implementation of new procedures and policies and management of existing ones.


• Ensures a high-quality patient experience, efficiency of patient service delivery, and the implementation of innovative strategies to drive patient access.


• Establishes accountability systems and controls for clinical operational systems according to standards and benchmarks set by the organization, licensing boards and funding agencies (e.g. clinical quality measures, productivity, patient satisfaction, etc.). 


• Collaborates in the development of departmental budgets, ensuring appropriate allocation of resources available to meet the clinic's needs.


• Develops and manages all procedures and workflows to be consistent with the clinic’s objectives, protocols, regulations, and standards.


• Ensures that clinical operations conform to established environmental, safety, and infection control requirements.


• Creates an environment of high employee engagement to support Hunter Health’s mission to be the employer of choice in the community.


• Monitors key performance indicators (KPIs) to identify areas for improvement.


• Collaborates with the Chief Operating Officer to ensure that the medical equipment and supplies are available, and in emergencies, includes medications, lab processing and notification of emergency medical services when indicated.


• Oversees and guides the Employee Health procedures to ensure compliance.


• Communicates and collaborates professionally and effectively with providers, medical support staff, Business Operations staff, and administration.


• Travels when necessary to meet operational needs.


• Performs all other duties as assigned.

Qualifications

• A bachelor’s degree in nursing (BSN) from an accredited school of nursing is required.


• Current licensure as a Registered Nurse (RN) in the state of Kansas is required.


• Current Basic Life Support (BLS) is required within 30 days of hiring.


• 3 years of experience in healthcare leadership is required; 5 years preferred.


• Experience in a community health center is preferred.


• Senior leadership experience is preferred.


• Bilingual abilities are preferred but not required.

Skills:

• Thinks strategically, detail-oriented with strong analytical abilities, problem solving, change management, and communication skills.


• Listens, identifies, and responds quickly and effectively to internal and external needs.


• Communicates effectively with all team members and patients.


• Displays organizational skills, the ability to multi-task, and uses time and resources effectively.


• Displays good judgment and decision-making skills.


• Effectively collaborates and seeks clarification and confirms accuracy as needed.


• Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.


• Pursues goals with commitment and shows initiative.


• Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.


• Evaluates own performance and accepts constructive feedback to continue learning.


• Ability to maintain appropriate clinical privileges.

Physical and Mental Demands of the Job:

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This essential functions document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Talking: The ability to speak clearly and effectively.


• Average Hearing: The ability to hear average conversations and respond accordingly.


• Repetitive Motion: The ability to sit, stand, walk and use hands to handle, feel and reach.


• Finger Dexterity: The ability to use fingers to make small movements such as typing, picking up objects and pinching fingers together.


• Average Visual Abilities: The ability to focus on items clearly, including close vision, color vision and the ability to adjust focus.


• Working Conditions: The ability to work in a well-lit, climate-controlled environment, with a noise level that is occasionally high. There is potential exposure to infectious diseases.


• Physical Strength: The ability to occasionally lift and/or move up to 30 pounds.


• Mathematical Ability: The ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.


• Emotional Stability: Ability to handle emotionally charged situations and maintain professionalism.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs.