Director of Clinical Services-Outpatient

POSITION TITLE: DIRECTOR OF CLINICAL SERVICES-OUTPATIENT

DEPARTMENT: LEADERSHIP

FLSA STATUS: EXEMPT

JOB SUMMARY
This position oversees all aspects of outpatient programming and provides supervision of staff within the program to ensure excellent customer service to clients, staff and vendors, and provides a leadership role in the promotion of the program and ShareHouse within the community.

REPORTING RELATIONSHIPS
The Director of Clinical Services supervises various roles, including but not limited to:

• Clinical positions (Licensed Addiction Counselors and/or Case Managers)


• Mental Health Clinical Supervisor


• Office/Clerical positions

DUTIES & ESSENTIAL JOB FUNCTIONS

• Provide direct supervision of clinical staff in group and individual settings on a quarterly basis in day and evening programs.


• Provide staff supervision to include weekly meetings with clinical staff, treatment plan review, performance management and setting of goals and objectives to provide sufficient feedback, ensuring development and growth of staff and excellent care to clients


• Present training to existing staff to include state licensing requirements, policies and procedures, changes in legislation and/or treatment programs, and training/orientation to new staff upon hire to ensure legal and corporate policy compliance


• Complete administrative duties to include program direction, development of policy and procedure, maintain files and records to ensure smooth and continued operation of program


• Work with CEO/President and CFO in reviewing and adhering to annual program budget to demonstrate fiscal responsibility to the Board of Directors


• Attend administrative and other meetings as required to maintain and increase awareness of organizational goals and objectives; communicate information as necessary to staff


• Provide group/client primary services to include facilitation of groups and meetings as necessary to ensure sufficient level of care for clients


• Provide leadership in the advocacy of programming services and ShareHouse


• Represent the organization at outside meetings in a positive manner to increase awareness of and generate interest in program


• Provide and maintain reliable and prompt attendance, with the ability to work the schedule dictated by business necessity


• Works closely with Senior Leadership on strategic planning and operations of Outpatient services

PERIODIC FUNCTIONS AND RESPONSIBILITIES

• Monitor/oversee all contract labor, interns and consulting staff to ensure continued operation of program


• Collaborate with all support service teams (such as Finance, Human Resources and Compliance)


• Assist in development of marketing materials to promote all ShareHouse programming


• Serve on committees as assigned


• Perform other duties as assigned

QUALIFICATIONS

• Minimum 4-year (Bachelor’s) degree in a human services-related field such as psychology, social work, criminal justice or similar area of study or in a business management-related field such as business administration, healthcare administration or similar area of study; and


• 5 years work-related experience along with;


• Minimum of 2 years management/supervision

PREFERRED QUALIFICATIONS

• Experience and knowledge of business administration and strategic focus


• Master’s degree in related area of study


• Current Licensed Addiction Counselor licensure or ability to obtain licensure

REQUIRED LICENSES/CERTIFICATES

• May be required to possess and maintain valid driver license and be able to be insured according to company insurance standards


• May be required to be CPR and First Aid Certified, dependent upon staffing levels

CULTURE FIT

We’re committed to creating a culture of transparency and psychological safety. That means we communicate directly and kindly, ask for help when we need it, and celebrate wins big and small. Whether you’re in clinical care, admin, or support services you are part of the mission.

At ShareHouse, we’re more than coworkers, we’re collaborators, advocates, and believers in second chances. We serve individuals and families navigating the challenges of addiction and mental health with heart, respect, and resilience. We believe a healthy workplace fuels healthy outcomes, so we focus on connection, communication, and compassion, both in how we serve our clients, and how we treat each other.

YOU’LL THRIVE HERE IF YOU…

• Are mission-driven and motivated by meaningful work


• See change and feedback as opportunities, not obstacles


• Want to grow personally and professionally alongside your peers


• Value teamwork and open communication


• Enjoy working in a collaborative and mission-driven environment


• Bring a positive attitude and help foster a culture of encouragement and respect

CORE VALUES

• Compassion — We lead with empathy and respect


• Integrity — We do the right thing when no one is watching


• Connection — We value belonging, empathy, trust, and mutual understanding

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodation:

Frequently requires:

• Stooping and bending


• Use of color vision and ability to distinguish colors


• Pushing and pulling, lifting and carrying up to 15 lbs.


• Ability to communicate orally and hear/understand oral communication


• Ability to utilize fine motor skills, reach and grasp

Occasionally requires:

• Standing for up to 1 hour


• Pushing and pulling, lifting and carrying over 15 lbs.

WORK ENVIRONMENT
This position works in an environment with few physical discomforts; may occasionally be exposed to drafts, noise, temperature variations and odors.

*Compensation for this position is based on several factors, including relevant experience, skills, and qualifications. In addition to base pay, ShareHouse offers a comprehensive total rewards package that includes generous paid time off (PTO), a robust benefits program, a 401(k) match, and more. We also support financial growth through annual merit-based raises.

*This position will remain open until filled and may be taken down at any time without notice.