Director of Commercial Excellence

Who we are:
American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service.?
 

We are seeking an experienced Director of Commercial Excellence to lead and scale our commercial operations strategy, driving operational efficiency, revenue growth, and customer lifecycle performance. This strategic yet hands-on leader will optimize commercial processes across sales, customer success, renewals, forecasting, and revenue operations while partnering cross-functionally to improve visibility, accountability, and business outcomes. As the leader of the Commercial Excellence function, you will champion AI and automation initiatives, streamline workflows, develop scalable systems and reporting, and ensure teams have the tools, knowledge, and operational support needed to deliver exceptional customer experiences and accelerate business growth.

What we can offer you: 

• Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability. 
• Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses.? 
• Opportunities to give back to the community, including paid volunteer hours. 
• Supportive and collaborative environments, happy hours, and fun events. 
• Assistance to further your learning and development, including tuition assistance and Lunch and Learns. 
• A rewarding culture, with a focus on positive business practices and protecting the environment.? 

What you can offer us: 

• The ability to design, optimize, and scale commercial operations processes that improve efficiency, accelerate revenue growth, and support a world-class customer experience across the entire customer lifecycle. 
• Expertise in building operational infrastructure, systems, and reporting that provide visibility into KPIs, forecasting, pipeline health, customer retention, and overall business performance. 
• Strong business acumen and analytical skills with the ability to transform data into actionable insights that drive informed decisions, operational excellence, and measurable results. 
• A proven track record of creating alignment across Sales, Customer Success, Product, Finance, Operations, and Engineering to remove barriers, improve execution, and drive organizational success. 
• The ability to improve customer retention, renewals, adoption, and long-term account health by implementing scalable processes and operational governance throughout the customer journey. 
• Excellent leadership skills with a passion for developing high-performing teams, building bench strength, creating accountability, and fostering a culture of trust, growth, and continuous improvement. 
• A strategic mindset balanced with a hands-on approach to execution, capable of leading operational transformation initiatives while ensuring day-to-day excellence and accountability. 
• A forward-thinking approach to leveraging AI, automation, and process optimization to streamline workflows, improve accuracy, reduce manual effort, and create scalable solutions for future growth. 

What you need to succeed:   

• 8+ years of experience in commercial operations, revenue operations, sales operations, customer operations, business operations, or related leadership roles 
• Proven experience scaling commercial and operational processes in a growth-oriented technology, SaaS, industrial technology, or recurring revenue environment 
• Strong understanding of customer lifecycle management including acquisition, onboarding, retention, renewals, and expansion strategies 
• Demonstrated ability to build and optimize scalable operational workflows, systems, and governance processes 
• Experience leading cross-functional operational initiatives across Sales, Customer Success, Product, Finance, Technical Support, and Engineering 
• Strong analytical and business acumen with experience managing KPIs, forecasting, pipeline visibility, revenue metrics, and operational performance reporting 
• Experience managing CRM, ERP, subscription management, quoting, or commercial operations platforms 
• Strong experience with Salesforce, HubSpot, NetSuite, Power BI, Tableau, or similar operational systems and reporting tools 
• Demonstrated ability to improve operational efficiency through AI, automation, workflow optimization, and process standardization 
• Strong understanding of pricing, contracts, MSAs, commercial risk management, and operational compliance processes 
• Proven leadership experience including team development, performance management, organizational alignment, and change management 
• Strong communication and executive-level collaboration skills with the ability to influence across departments and leadership teams 
• Ability to operate strategically while also driving operational execution and accountability 
• Bachelor’s degree in Business, Operations, Finance, Engineering, or related field required 

Bonus Qualifications: 

• Experience in industrial technology, pipeline integrity, IoT, SaaS, or recurring revenue business models 
• Experience supporting both hardware and software commercial operations environments 
• Familiarity with subscription revenue models, renewal operations, and customer health management frameworks 
• Experience implementing AI-assisted workflows, automation tools, or operational analytics platforms 
• Experience supporting international expansion, channel partner operations, or reseller management 
• Background in RevOps, Customer Operations, or integrated commercial operations leadership 
• Experience leading digital transformation or operational scaling initiatives 
• MBA or advanced business/operations education preferred 
• Lean, Six Sigma, project management, or operational excellence certifications preferred 

Successful applicants must be eligible to work in the US and must be able to pass a pre-employment background and drug test.? American Innovations is an?equal opportunity employer. All applicants will be considered for?employment?without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.?