Director of Commercial Operations

The Role: Southwind, a leading operator of 1-800-GOT-JUNK? and other premier home service brands, is expanding our B2B division. We are seeking a Director of Commercial Operations to build and lead a dedicated commercial service team.

You will act as the bridge between sales and execution—managing logistics for high-volume commercial jobs, ensuring billing accuracy, and coaching a specialized truck team to deliver white-glove service to our business clients.

Position: Director of Commercial Operations

Location: Smyrna, GA (On-Site)

Pay Range: $45,000 - $85,000 (Base Salary + Commission)

What You’ll Do:

• Team Leadership: Hire, train, and coach a dedicated commercial crew to handle large-volume jobs, tight access sites, and high-expectation B2B clients.
• Operational Execution: Oversee daily routing and job site management, solving real-time logistical challenges (loading docks, elevators, safety protocols).
• Financial Integrity: Own the accuracy of the billing cycle. You will ensure job notes, photos, and surcharges are documented correctly to reduce invoice disputes and days sales outstanding (DSO).
• Quality Control: Ensure every commercial client receives consistent service. You will handle escalations, manage site access issues, and validate safety compliance.
• Sales Collaboration: Partner with the dedicated commercial sales executive to ensure estimates match operational reality and attend walkthroughs for complex projects.

Why Choose Southwind?:

• Commission Structure designed for high earning potential, rewarding top performance with industry-leading compensation.
• Career advancement opportunities with professional development and leadership training.
• Recognized for our award-winning culture as "Best Places to Work" and "Fast 50 Company".
• Comprehensive benefits package including health, life, dental, and vision insurance.
• 401k matching program and options for HSA/FSA, AD&D, and more.

Join Us: At Southwind, we believe in fostering a dynamic work environment where you can make an impact and are provided with the tools, support, and resources you need to grow your career and thrive. Join our team and help us revolutionize the home services industry! Apply now!

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.

What you’ll bring:

• Field Experience: Background in logistics, waste management, construction, facility services, or fleet operations.
• Leadership: Proven ability to manage field crews, enforce safety standards, and drive performance.
• Process Mindset: You are systems-oriented and can enforce workflows (SOPs) to ensure billing and service consistency.
• Communication: Strong ability to coordinate between field teams, dispatch, and corporate B2B clients.