Director of Community Housing Programs: Homeless Prevention, Rapid-Rehousing, Community Case Managem

Job Title: Director of Community Housing Programs

Programs Supported: Homeless Prevention, Rapid-Rehousing, Community Case Management

Reports to: VP of Community Housing Programs

FLSA Status: Full-Time/Salaried

The Director of Community Housing Programs is responsible for leading the coordination, planning, implementation, and evaluation of services for the Homeless Prevention, Rapid-Rehousing, and Community Case Management programs. This position will also research, develop and implement program curriculum. The Director of Community Housing Programs will supervise and direct assigned case management staff to ensure all program objectives are met.

About Guest House of Milwaukee, the largest housing program provider in Wisconsin:

Guest House of Milwaukee, the largest housing program provider in Wisconsin, has been dedicated to addressing homelessness since 1982. Originally a short-term emergency shelter, we now offer a comprehensive range of onsite and community-based programs tailored to the evolving needs of individuals facing housing insecurity. As we enter an exciting growth phase, our commitment to client-centered solutions remains steadfast. With over 40 years of experience, our dedicated staff and partners work to create lasting change for our most vulnerable community members. We envision a Greater Milwaukee that prioritizes care and tackles the root causes of homelessness.

We care about the well-being of our staff by providing:

• 11 paid holidays + your birthday paid!


• 3 weeks of vacation with 4 weeks of vacation after 1 year


• Paid mental health days


• Paid sick time


• FREE disability insurance


• FREE life insurance


• Health, Dental & Vision Insurance


• We are an eligible employer for public student loan forgiveness


• Growth & Development opportunities!

Essential Duties and Responsibilities:

• Provide direct supervision and management of the Homeless Prevention, Rapid-Rehousing, and Community Case Management programs and staff.


• Manage a caseload up to 15 clients.


• Oversee the effective implementation of program activities to ensure all objectives are met.


• Maintain all landlord/tenant paperwork, Renewal Dates, Leases, Rent Checks, Leases and Rents.


• Fiscal monitoring and oversight of program operational budget.


• Ensure a safe, supportive atmosphere with access to high quality services for residents.


• Work collaboratively with case management staff to evaluate, research, develop, and implement curriculum.


• Manage overall programmatic budgets, and design and implement/coordinate staff training needs.


• Assist in the design and implementation of policies and procedures for assigned programs.


• Develop strategies to improve the overall processes and outcomes for assigned programs.


• Conduct staff observations and assess areas needed for improvement on a regular basis.


• Review case files and reports to ensure compliance with policies and procedures of the grant requirements.


• Conduct weekly staffing meetings and other programmatic meetings as needed.


• Attend Coordinated Entry and other agency meetings as needed.


• Create and maintain current resource lists/information.


• Attend Guest House fundraisers and recognition events as scheduled.


• Create and distribute program evaluations to the clients and review with case management staff and VP of Community Housing Programs.


• Performing at quarterly chart audits.


• Assist with coordination of and participation in funding monitoring processes.


• Participate in Annual Performance Evaluation with VP of Community Housing Programs and perform annual and as needed performance evaluations on Case Management Team.


• Other duties as assigned by VP of Community Housing Programs.

Note: While this description is intended to be an accurate reflection of the current position, it is not necessarily exhaustive of all responsibilities, duties, efforts, requirements, or expectations of this position. Management reserves the right to revise or amend this description to include or remove tasks as circumstances change and the needs of the organization dictate.

Qualifications:

• Knowledge of program management and development.


• Excellent leadership and people skills.


• Clear verbal and written communication ability.


• Ability to write professional and technical documents.


• Supervisory experience required.


• Ability to plan, implement and follow through on projects relating to the position.


• Maintain a valid Wisconsin driver’s license, vehicle insurance, and reliable transportation in compliance with agency requirements.


• Understand components of low barrier housing model and issues related to homelessness and mental health.

Training and Experience:

• Bachelor’s degree in social work, counseling, psychology or related field preferred.


• Minimum of 5 years working with individuals who have mental illness


• 2 or more years of supervisory experience preferred.


• Crisis Prevention and Intervention training.


• Computer proficient-working knowledge of Microsoft programs.

This description indicates the general nature and level of work expected of the employee.  It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.