Director of Community Life and Engagement

Lead an exceptional resident experience as our Director of Community Life & Engagement! Oversee resident services, programming, and team development while making a meaningful impact in a premier senior living community

Summary of Responsibilities: The Director of Community Life and Engagement provides leadership, oversight, management, development, and is responsible for the daily operations for the Residential Living Programming, Residential Living Resident Services, and Administration departments. This position ensures and maintains a professional level of confidentiality in all organizational, employee and resident issues, delivers and provides high quality care with regulatory requirements, budgetary guidelines and policies and procedures established by The Highlands at Wyomissing.  This position also serves as a resource to the Board of Directors, the leadership team, residents, all Highlands departments, various outside contacts, including vendors and executives of other corporations. This position must possess the ability to interact with staff at all levels, in a fast-paced environment, sometimes under pressure, remaining composed, safe, resourceful and efficient, with a high level of professionalism and confidentiality.

Essential Functions/Duties:

• Complete assigned strategic initiatives timely and thoroughly.


• Actively participates in strategic and planning discussion.


• Creates timely reports on all department activity


• Creates monthly, quarterly, and annual action plans.


• Implement succession plans, expand staff competencies and supports their professional and personal growth.


• Provides direct supervision of staff and conducts departmental meetings with staff.


• Complete assigned strategic initiatives timely and thoroughly.


• Actively participates in strategic and planning discussion.


• Creates timely reports on all department activity


• Creates monthly, quarterly, and annual action plans.


• Implement succession plans, expands staff competencies and supports their professional and personal growth.


• Provides direct supervision of staff and conducts departmental meetings with staff.


• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Strong follow-up skills and ability to work with little or no supervision, exhibiting strong proactive and efficient work ethic


• Comfortable and agile working with technology; Proficient in MS Office and other applications


• Experience in and the ability to drive a performance-based culture


• Ability to function in a fast-paced environment, with competing priorities and deadlines


• Strong analytical, assessment, and problem-solving capabilities


• Superior relationship building and influencing skills with experience providing complex and confidential support in a high-profile environment


• Demonstrated expertise in interpersonal communication and presentation skills, verbal and written


• DiSC Behavioral Assessment Personality Profile SC, CS, or CD (Preferred)

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.


2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.


3. COMPASSIONATE: Is empathetic, mindful, and kind.


4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.


5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.


6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.


2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.


3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.


4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time position in a health care facility that is open 24 hours a day, 365 days a year. This position participates in the weekend and holiday manager on duty coverage. Work during inclement weather will be required.

Travel:

• Some travel is expected for this position

Education and Experience Requirements:

• High school Diploma or GED (required)


• Bachelor’s degree in business, Healthcare Administration, Social Work, Human Services, Gerontology, or other related field, or commensurate experience in industry experience including management (Required)


• Master’s degree in business or healthcare administration (preferred).


• 4-5 years’ experience in health, human services or community services field including programs with senior adults (Required)


• 5+ years’ experience in retirement/Long-Term Care facility (Preferred)


• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening


• Criminal History Clearance


• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)


• Immigration and naturalization (I-9) Clearance


• Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)

Physical Requirements and Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear. Visual acuity must be adequate to perform job duties, including reading information from printed sources and computer screens. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

Safety Hazards and Physical Environment:

• General office working conditions.


• May be exposed to blood borne pathogens.


• May be exposed to communicable diseases.


• May be exposed to moving mechanical parts


• May be exposed to toxic, caustic, chemicals, and / or detergents


• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.