Director of Community Services

• Model, promote and support the organizational performance values.


• Implement a continuous quality improvement process for their department services and administrative functions.


• Ensure opportunities for staff development and maintain a work environment conducive to performance excellence.


• Maintain positive relationships with consumers, families, community organizations, referral sources, and governing bodies.


• Review, analyze and manage their programs, both programmatically and fiscally, to meet the current and future needs.


• Provide proactive leadership in the development, support and achievement of the Agency's strategic goals and Division work plans.


• Implement and ensure compliance with the policies, procedures and regulations of the Agency and external regulatory bodies.


• Oversees processes to determine customer requirements, expectations, and how relationships with customers are built and their satisfaction.


• Analyzes data to make process improvement, achieve performance results, strategic planning and to facilitate leadership decisions.


• Volunteer and demonstrate good community citizenship by participating in community activities.

Qualifications 

• Bachelor’s Degree in Human Services, Social Work, Psychology or related field.


• Minimum three years related experience; five years preferred.


• Valid NYS drivers license.