Director of Community Standards and Conflict Resolution

Job Description:

We are seeking an educational, strategic, and balanced leader to serve as the Director of Community Standards and Conflict Resolution. Reporting to the Chief Equity and Conduct Officer, you will direct and manage the Student Conduct System, adjudicating non-academic misconduct with a philosophy that balances student support, campus safety, and ethical integrity. You will also lead a comprehensive conflict resolution program, empowering our global community of performing artists to navigate interpersonal challenges. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

System Leadership & Conflict Resolution:

• Conduct System Management: Provide comprehensive oversight of undergraduate and graduate student conduct functions across all campus environments, including Boston, NYC, Valencia, and Online.
• Conflict Resolution: Lead and administer a proactive conflict resolution program designed to teach students mediation and life-long interpersonal skills.
• Collaborative Compliance: Partner with the Chief Equity Officer and the Director of Equity and Title IX to run a coordinated, connected, and collaborative approach across both functional areas, ensuring institutional alignment with FERPA, CLERY, and VAWA regulations.
• Cross-Departmental Synergy: Coordinate investigative follow-ups with Public Safety and Residence Life, and collaborate with Health & Wellness to manage alcohol, drug, or anger management sanctions.

Operations & Team Administration:

• Team Supervision: Supervise, train, and evaluate the Associate Director of Community Standards and Conflict Resolution, and direct conduct officers across Residence Life and Campus Life.
• Hearings & Case Management: Chair the Community Standards Hearing Officer Meetings. Manage the end-to-end lifecycle of conduct cases, including pre-hearing meetings, hearings, and stakeholder communications.
• Policy & Data Stewardship: Direct the management of discipline files and databases, analyze trend statistics, and oversee the annual revision and publication of the Code of Community Standards.
• Crisis & Compliance Support: Serve as a core member of the Senior On-Call Response Team and act as a backup investigator for Title IX and Equity civil rights cases.

What You'll Bring

• Education: Bachelor’s degree required; a Master’s degree in Student Affairs, Higher Education, or a related field is highly desired.
• Experience: Minimum of 8–10 years of increasingly responsible leadership roles specifically within judicial affairs or student conduct.
• Core Competencies: Strong grounding in student development theory, legal issues in higher ed, and organizational framework development. Exceptional analytical, computer, and multi-project management skills are essential.
• Interpersonal Excellence: Proven ability to resolve complex crises, partner with General Counsel, and communicate effectively with an ethnically, culturally, and socially diverse base of students, faculty, and parents.

Why Berklee?

• Mission-Driven Impact: Guide young creators toward ethical growth and accountability within a supportive, inclusive artistic ecosystem.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Top-tier health and dental packages, a 403(b) retirement system with matching contributions, generous PTO, and a paid winter break to rest and recharge.

Hiring Range: $107,000 to $120,000; salary dependent on experience and education.

Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

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