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Meds.com is a rapidly growing consumer technology firm operating a suite of healthcare businesses, including our flagship brand BlueChew. Our mission is to better patients' lives through innovative healthcare solutions. With a team of 300 professionals across various specialties, we've built scalable pharmacy, telemedicine, and e-commerce platforms using cutting-edge technology. As we continue our accelerated growth trajectory, we're launching new products to expand our patient base and accelerate growth. Join us in tackling exciting challenges at the intersection of healthcare and technology.
We are seeking a highly proactive and experienced Director of Compliance to lead our regulatory framework. As we expand our product offerings and enter new markets, this role is critical in ensuring that our telehealth platform, pharmacy partnerships, and prescription fulfillment processes adhere to the highest standards of safety, ethics, and legal compliance. You will serve as the primary liaison between our operational teams and state/federal regulatory bodies.
Join our team in Austin, TX - we're looking for someone who truly values and enjoys working in the office, not just tolerates it.
Responsibilities
- Develop, implement, and maintain a comprehensive compliance program covering all aspects of telehealth and pharmacy operations across all 50 states.
- Monitor, interpret, and communicate changes in federal and state laws (e.g., DEA, FDA compounding regulations, state Board of Pharmacy rules) that impact our current business model.
- Manage the licensure process for the company and its affiliated medical professionals, ensuring that all credentials remain active and compliant.
- Ensure that all telehealth practices adhere to standard-of-care requirements, including informed consent protocols, patient identification, and medical record retention regulations.
- Partner with the executive staff to maintain rigorous clinical protocols for online consultations and prescribing practices.
- Operate online platforms, pharmacies and the overall compliance of the company
- Serve as the lead for audits conducted by Boards of Pharmacy, the DEA, or other regulatory agencies.
- Conduct regular internal audits of pharmacy partnerships, focusing on drug storage, compounding quality control (USP standards), dispensing accuracy, and shipping records.
- Manage the CAPA (Corrective and Preventive Action) process, ensuring that any identified compliance deficiencies are documented, addressed, and remedied promptly.
- Collaborate with Product and Marketing teams to review new product features and marketing materials for regulatory compliance.
- Oversee legal and compliance teams at the pharmacies
- Develop and deliver compliance training programs for employees and contractors to foster a culture of integrity.
- Experience: 8–10+ years of compliance experience in the healthcare industry, with at least 5 years specifically focused on pharmacy operations or telemedicine.
- Licensure & Certifications : CPCO, CRMA, CISA CHC, CHPC, CIPP/US, CHPS, Juris Doctor, BCTP
- Previous experience as a paralegal or senior compliance role overseeing private medical information
- Experience with Terms and Conditions, Medical, Patient and Ecomm Disclosures
- Regulatory Knowledge: Deep understanding of FDA regulations (specifically 503A or 503B compounding), DEA controlled substance regulations, and state-specific telehealth laws.
- Communication: Exceptional ability to translate complex legal regulations into actionable operational protocols for non-legal teams.
- Experience in a high-growth, DTC (Direct-to-Consumer) startup environment.
- Experience launching new healthcare products in a regulated environment.
- 100% company-paid Medical, Dental, Vision premium coverage,plus Short-Term Disability and Life Insurance.
- 401K with company match.
- Paid time off and company-paid holidays
- Enjoy free daily lunch
Regulatory Compliance & Strategy
Telehealth & Clinical Operations Oversight
Pharmacy & Fulfillment Audit Readiness
Cross-Functional Risk Management
Qualifications:
Education & Experience
Preferred Qualifications
Perks
We are looking for top talent that wants to make a measurable impact in an exciting, fast-paced environment in our Austin, TX office (fully onsite).
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