Director of Concierge Services

Director of Concierge Services – Full Time/Washington, DC Metro area
Job Summary:

The Director of Concierge Services will oversee the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with the facility’s standards. Supervise the work of Concierge Services with responsibility for the overall presentation of residential and commercial properties. A demonstrated history of successful customer service management leadership experience as demonstrated by quantifiable results and accomplishments. Exceptional communication skills, and a strong understanding of contract management.
Responsibilities:
Develop the pre-opening concierge operations of commercial and residential properties
Develop SOP's and routine maintenance schedules
Lead departmental hiring and onboarding, talent development, coaching, and training needs coordination
Account for personnel issues, salary merits, and recognition efforts within company policy and guidelines
Design and implement continuous professional development for all team members and new hires
Deliver training and staff development activities that promote engagement and increase overall performance
Direct long-range planning and establish broad program goals and objectives
Qualifications:
To excel in this role, you should have the following skills:
Professional experience in concierge management
Must be detail-oriented and organized, demonstrating strong leadership skills
Able to work closely and communicate effectively with all associates, departments, and guests; in a professional manner maintaining high visibility
Experience in forecasting & scheduling, daily reviews and analysis of operating results
Proficiency in the use of computer programs i.e. Microsoft Office Suite
Excellence in verbal and written communication skills
Proven record in mentoring and leading a successful team
Excellent time management skills to prioritize tasks effectively
Strong hospitality skills with a focus on delivering exceptional customer service
Drive employee satisfaction by role modelling core company values

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