Director of Coordination

Job Summary
As the Director of Coordination in you'll play a crucial role in maintaining efficiency and excellence. This role will maintain department efficiency by overseeing coordination processes and managing a team of HHA/PCA coordinators. You'll cultivate positive relationships with clients and families, conduct regular check-ins to assess performance, and ensure clear communication with all stakeholders. You'll also contribute to incident reporting, conduct performance evaluations, and manage schedules for operational continuity.

Essential Duties and Responsibilities:

• Maintain department operation efficiency by overseeing and optimizing all coordination processes.
• Manage a team of HHA/PCA coordinators to ensure timely and accurate completion of documentation, facilitating smooth caregiver-client matching.
• Cultivate positive relationships with coordinators, clients, and families, offering support, empathy, and assurance throughout their homecare journey.
• Conduct regular check-ins and meetings with coordinators to assess performance, address concerns, and gather feedback for continuous improvement.
• Ensure clear and consistent communication with executive teams, clients, contracts, and team members.
• Assist HR in conducting corrective counseling sessions for caregivers as needed.
• Key member of incident reporting team, responsible for intake of situations, evaluation, review and making recommendations for corrective action for individuals or general procedures.
• Conduct annual performance evaluations for administrative employees.
• Audit coordinator for case loads, analyze patient care standards, policies, and procedures to enhance quality, and plan staff resources for optimal care delivery.
• Manage monthly on-call schedules and coordinators' vacation schedules to maintain operational continuity.
• Weekly review pre-billing reports to ensure accuracy and compliance.

Qualifications and Skills:

• Demonstrated experience (2+ years) in leadership roles, successfully leading teams to meet deadlines and achieve goals.
• Exceptional verbal and written communication skills, with the ability to effectively interact with diverse stakeholders.
• Bachelor’s Degree
• Strong organizational skills and keen attention to detail.
• Excellent analytical, decision-making, and problem-solving abilities.
• Proven ability to collaborate effectively within a team environment.

Work Environment:

On-site