Director of Custodial Services

Location:

Dallas College

Pay Rate:

Salary - Salary Plan, 85,000.00 USD Annual

Work Shift:

Job Description

Director of Custodial Service

Salary Range: $85,000 - $100,000 (Based on Experience)
Location: Dallas College
Number of Positions: 3

The Director of Custodial Services is responsible for leading all custodial operations across educational campuses within a defined region. This senior role ensures high standards of cleanliness, safety, and customer satisfaction through the effective supervision of custodial managers, supervisors, and frontline team members. The Director drives operational excellence, staff development, client relations, and budget performance, while maintaining a focus on quality, compliance, and continuous improvement.

Responsibilities

Key Responsibilities

• Direct and oversee custodial operations across multiple campuses and accounts.

• Lead, coach, and develop site-level managers and supervisors to drive performance and consistency.

• Ensure adherence to service level agreements (SLAs), cleanliness standards, and customer expectations.

• Develop and manage budgets, monitor financial performance, and control labor and supply costs.

• Conduct regular site visits to assess service delivery, safety compliance, and staff engagement.

• Maintain strong relationships with school administrators and client stakeholders.

• Implement and track quality assurance and inspection programs.

• Support recruiting, onboarding, and training of custodial personnel.

• Recommend and oversee the implementation of operational improvements and process efficiencies.

• Ensure all work is conducted in compliance with safety protocols, regulatory standards, and company policies.

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

​Requirements

• High school diploma or GED required; college degree preferred.

• 5–7 years of multi-site or regional custodial leadership experience strongly preferred.

• Proven ability to manage budgets, labor, and operational performance.

• Strong leadership, communication, and relationship-building skills.

• Proficiency with Microsoft Office and custodial operations software (e.g., inspection tools, timekeeping).

• Valid driver’s license, clean MVR, and reliable transportation.

• BSCAI Certified Building Services Executive (CBSE) preferred.

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Not Required But a Big Plus

• Experience working in a school or campus environment

• Proficiency in languages other than English, especially Spanish

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What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. 

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.