Director of Data and Quality Management

Overview

Company Overview: Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in downtown Brooklyn. SUMMARY:

Through the analysis of data and the creation and implementation of strategic quality management processes, the Director of Data and Quality Management for POH will ensure programs are meeting compliance standards. They will ensure performance quality is maintained and that specified goals and outcomes are met. The person in this position will work closely with all program leadership, directly supervises the Quality Management Analysts assigned to these programs as well as the PSA Compliance Coordinator. Responsible for the design and implementation of data collection tools and other processes to monitor the performance of the program and provide feedback in a timely manner. They will assist and report to the Senior Vice-President of Performance, Evaluation and Monitoring in all data and QM related activities.

Responsibilities

Quality Management:

Oversee all aspects of the Quality Management and Data Analysis functions for POH programs

Directly supervise all the Quality Management Analyst and PSA compliance coordinator

Conducts performance evaluations, bi-weekly supervisions, coaching, scheduling, and training

Oversee internal auditing system.

Serve as the organization liaison for oversight agency audits and reviews

Oversee the development and implementation of instruments used to measure programmatic goals and outcomes

Develop and implement data collection practices for the program

Utilize program data to identify program-specific strengths and challenges

Compile and analyze qualitative and quantitative performance data to enhance program practice

Serve as program liaison with ORR, OCFS, DOH, DOE and other oversight agencies

Participate in organization committees or initiatives

Ensure timely submission of Corrective Action Plans, to external monitoring agencies

Develop program specific performance reports for all agency stakeholders

Assist and guide programs with creating protocols and procedures

Collaboration with external monitoring and accreditation agencies

Perform others related task as needed

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

salary: $80,000

Qualifications

MINIMUM REQUIREMENTS / PREFERRED SKILLS:

Bachelor’s degree or 5+ year's experience in Social Service-related field

Must have excellent leadership, organizational & interpersonal skills

Excellent verbal and written communication skills

Ability to travel locally

Must have ability to interpret data

Must have working knowledge of computer applications, preferably highly skilled with Excel.

Must have commitment to enhancing the level of service delivery provided to persons served

Experience working with ACS, OCFS, ORR or /and OPWDD programs required, ORR preferred.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all

employees and applicants for employment without unlawful discrimination as to an individual’s

perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender

identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or

veteran status in all employment decisions, including but not limited to recruitment, hiring,

compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

By signing below, I acknowledge that I have fully read and understand my expectation to meet the requirements, essential functions, and duties of the position and represent that I am capable of doing so in a satisfactory manner.

Job LocationsUS-NY-Brooklyn

Posted Date1 week ago(5/6/2024 3:24 PM)

Job ID 2024-2830

of Openings 1
Category Administrative/Clerical