Director of Dealership Operations

POSITION SUMMARY 

This position is an in-office role and requires to be based near one of our locations as well as being comfortable with 50% travel time: Phoenix, Arizona; Tucker, Georgia; Pearland, Texas; or Dayton, New Jersey.

The Director of AMS Dealer Store Operations is responsible for the overall performance, profitability, and operational execution of all AMS retail Wheelchair Accessible Vehicle dealer locations. This position provides direct leadership to General Managers and is accountable for achieving unit sales, gross profit, service revenue, F&I penetration, rental growth, customer experience, consolidated AMS profitability, and all other business metrics. 

ESSENTIAL FUNCTIONS 

• Lead, coach, and develop AMS General Managers
• Own consolidated AMS financial key performance indicators  
• Conduct monthly business reviews and corrective action planning
• Drive sales, margin, F&I, service, rental, and customer satisfaction goals
• Implement and enforce operating procedures across all AMS locations
• Improve CRM utilization, response times, and conversion rates
• Lead recruiting, succession planning, and talent development
• Drive local influencer relationships and community marketing initiatives
• Optimize inventory mix, turns, and aged inventory
• Ensure compliance with AMS & Vantage Mobility company policies and safety standards

REQUIRED QUALIFICATIONS 

• 10+ years of automotive, mobility, retail, or multi-location leadership experience
• Strong P&L management experience
• Proven track record improving operational performance
• Strong leadership and coaching skills

•Multi-location retail dealer operations experience

PREFERRED QUALIFICATIONS 

• Mobility industry experience
• Automotive dealership leadership experience 

KNOWLEDGE, SKILLS, AND ABILITIES 

• Financial analysis and operational planning
• Change management and team development
• CRM and KPI management
• Strong communication and problem-solving skills

PHYSICAL DEMANDS 

Regular travel between AMS locations. Ability to perform normal office and retail leadership functions. 

WORK ENVIRONMENT 

Office, retail showroom, service, and production environments with regular travel.

SAFETY-SENSITIVE POSITION 

This position is designated as safety-sensitive. Employees must comply with all OSHA requirements and company safety policies and procedures.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT 

Vantage Mobility is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.

DISCLAIMER 

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may change at any time based on business needs.