Director of E -commerce Operations

LOCATION: Orlando, Florida (On -site)

We strongly encourage candidates currently in the Central Florida region, as well as candidates open to relocating to Orlando, to apply.

L. Rose Recruiting is partnering with a privately held consumer products company operating in the installation and mounting systems space to hire a hands -on Director of E -commerce Operations. This role is on -site and best suited for an operator who leads by doing and is comfortable being in the weeds while building scalable systems in a B2C, direct -to -consumer e -commerce environment.

This role is ideal for someone in the early -to -mid stage of their operations leadership career who wants meaningful ownership, visibility, and impact within a growing business.

WHO WE ARE

Our client is a growing consumer products business selling physical products through direct -to -consumer, marketplace, and wholesale channels. The organization is intentionally small, with limited layers and a strong emphasis on ownership, accountability, and practical problem -solving.

Leaders are expected to stay close to the work, make real -time decisions, and build structure that supports growth without introducing unnecessary complexity.

WHO YOU ARE

You are a hands -on e -commerce operations leader who has owned and improved end -to -end operational processes in a small or lean organization. You are comfortable working in the details, making data -driven decisions, and leading a small team while remaining directly involved in execution.

This role is not suited for a manage -from -a -distance leader or someone coming from highly layered enterprise environments. You lead by doing, take ownership of outcomes, and are comfortable balancing priorities as the business evolves.

You thrive in environments where priorities shift, problems are solved in real time, and systems are built while the business is running.

WHAT YOU WILL DO

• Own the full lifecycle of physical products, from purchasing and production planning through inventory management and fulfillment across direct -to -consumer, marketplace, and wholesale channels
  
• Lead end -to -end e -commerce operations, including purchasing, inventory management, order fulfillment, and systems that support online sales
  
• Work closely with the CEO to align operational execution with business priorities, translating goals into clear plans and day -to -day execution
  
• Manage purchasing, procurement, and supplier relationships with domestic and international manufacturers, making tradeoffs to balance cost, lead time, and quality
  
• Plan production schedules, manage lead times, and oversee inbound logistics to support demand across e -commerce and wholesale channels
  
• Build, maintain, and adjust demand forecasts for current and new product lines
  
• Maintain accurate inventory across internal warehouses and third -party logistics partners
  
• Oversee fulfillment operations, ensuring outbound orders are accurate, on time, and meet customer and quality expectations
  
• Manage third -party logistics providers and hold them accountable to service levels, performance metrics, and cost targets
  

• Lead and support a small internal operations team and offshore resources
  
• Build and refine workflows from purchase order through final delivery
  
• Make clear tradeoffs between cost, speed, and service to support profitable growth
  
• Drive continuous improvement initiatives focused on efficiency, quality, and margin
  
• Lead ERP implementation or optimization and system integrations
  
• Develop dashboards and reporting for supply chain, fulfillment, and operational performance
  
• Create and maintain practical, lightweight SOPs that support execution without slowing the business down
  

• Inventory is accurate and appropriately positioned across channels
  
• Orders ship on time and customers have a consistently strong experience
  
• Forecasts are data -driven and continuously refined
  
• Costs, service levels, and tradeoffs are actively managed
  
• Operations run smoothly without constant escalation
  
• The business has the right product in the right place at the right cost
  

Requirements

WHAT YOU BRING

• 5–8 years of experience in e -commerce operations, supply chain, purchasing, fulfillment, or related roles
  
• Experience working in small, lean organizations where leaders wear multiple hats
  
• Strong background in physical consumer products and multi -channel distribution
  
• Hands -on experience supporting direct -to -consumer or e -commerce businesses
  
• Experience working with overseas suppliers and manufacturing partners
  
• Hands -on experience implementing or optimizing ERP systems
  
• A strong sense of ownership, accountability, and cost discipline
  
• Comfort operating at a fast pace in an environment where priorities evolve