Employment Type:

Shift:

Description:

Position Purpose

The Director EMS supports the effective planning, coordination, and daily functioning of Trinity Health of New England (THOfNE) EMS and the Office of EMS Medical Direction. This role helps promote quality patient care, positive customer experiences, and operational consistency by assisting with process improvements, staff development, and communication efforts. The Director works collaboratively with EMS leadership, Operations Managers, and Medical Directors to ensure alignment with organizational goals and standards.

What you will do

• Contribute to the development of the annual EMS operational plan and ensure alignment with broader THOfNE initiatives

• Provide coordination and administrative support to Operations Managers to ensure staffing and resources meet service needs

• Help monitor fleet utilization and provide recommendations on vehicle deployment based on operational data

• Serve as a point of contact with the contracted Revenue Cycle Management vendor to support communication and issue resolution

• Provide coaching and feedback to EMS colleagues as appropriate, reinforcing service excellence expectations

• Support leadership in preparing materials, reports, and recommendations related to EMS operations

• Assist in coordinating activities of the Office of EMS Medical Direction in collaboration with EMS Medical Directors

Minimum Qualifications

• Active licensure within the State of Connecticut as a Paramedic

• Valid driver’s license with a driving history acceptable to insurance carrier

• American Heart Association ACLS and PALS Certification

• NIMS 700, 800 Certified

• ICS 100, 200, 300, 400 Certified, preferred

• Maintains all medical control requirements for medical practice authorization at the Paramedic level

• Knowledge of state and local EMS laws, rules, protocols and regulations

• High School Graduate. Bachelor’s degree or higher preferred

• Five (5) years of EMS experience required

• Two (2) years of supervisory experience required

• Must be willing to travel to all locations. Ability to work rotating shifts, days, evenings, nights, weekends, holidays with the ability to respond to immediate recall, participate in mandatory hold when required

Position Highlights and Benefits

• Full time 40hrs M-F days

• Excellent benefits - starting day 1!

Ministry/Facility Information

Trinity Health Of New England is an integrated health care delivery system comprised of world-class providers and facilities dedicated to the full spectrum of preventive, acute, and post-acute care, all delivered with the triple aim of better health, better care, and lower costs for our patient populations

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.