Director of Family Engagement

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Summary:

The Director of Family Engagement provides administrative, operational, and financial leadership for the day-to-day operations of the departments and programs within Family Engagement; and collaborates with organizational leaders to develop and deploy initiatives that advance the patient and family experience, driving strategy towards the achievement of goals.

How You Make a Difference

At Cook Children’s, everyone should feel like family.  The Director of Family Engagement is uniquely positioned to understand how healthcare experiences impact family systems, emotional safety, and family coping.  When done well, a trusted, safe space for families is established and a strong foundation of advocacy is created. The Director of Family Engagement leads the programs and staff that facilitate, educate towards and support these efforts to ensure we can deliver on our Promise. Using the Cook Children’s Experience Standards of connection, collaboration and experience elevation, the Director upholds our Cook Children’s culture platform through respect that values inclusion, diversity and health equity; empathy, listening, engagement, encouragement, communication,   and an appreciation of partnership and teamwork.

How We Make a Difference

The Patient, Family Member Experience team’s mission is to give voice to what patients, families and members see, advocate for how experiences effect well-being, provide support and emotional safety, and elevate people, processes and technology.  This role is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling.  Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Qualifications:

• Master's degree in related field required.

• 7 years of supervisory experience required.

Licensure/Certification:

• Patient Experience Certification (CPXP) preferred.

About Us:

Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.