Director of First Impressions

The Director of First Impressions acts as the face of the managing general agency to our partners and provides a superior customer service experience. Performs routine and moderately complex clerical, administrative and support functions.

Please complete this survey when applying for the position: https://surveys.cultureindex.com/s/g0URjzMxho/112847

Responsibilities & Duties

•               Provide customer service to agent partners over the phone and via digital communication 

•               Process, prepare and submit applications and payments to bind new and renewal business

•               Process and complete endorsements (policy changes) and cancellations, following guidelines presented in training

•               Support the team by completing additional tasks as needed

•               Organize and work with detailed records

REQUIREMENTS

Education & Experience

•               High School Diploma or Equivalent

•               One to two years customer service experience; insurance experience preferred

•               Working knowledge of Windows PC, Microsoft Word and Excel are required

•               Ability to tactfully navigate stressful or difficult situations; a solution-driven problem solver

Knowledge, Skills & Abilities

•               Ability to convey technical information and prepare written correspondence in a clear and concise manner

•               Ability to respond to inquiries in a timely and professional manner

•               Requires excellent service and communication skills and ability to effectively interact with others

•               Strong organization skills and the ability to plan, control and coordinate activities

•               Ability to develop an understanding of and follow business practices

•               Ability to develop alternative recommendations to issues within area of functional responsibility

We are proud to offer fully covered health and dental benefits, generous paid time off, 12 annual paid holidays, flexible work arrangements and a 401K plan with 4% match. 

EEOC Statement

South Shore Insurance Companies is an equal employment opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, South Shore Insurance Companies complies with applicable state and local nondiscrimination laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

South Shore Insurance Companies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.