Director of First Impressions

Who We Are:

Knight Watch, Inc. is Michigan’s fastest-growing security integration and building automation company. We proudly serve some of the state’s leading healthcare, education, and industrial organizations, helping create buildings that are safer, smarter, and more efficient. At Knight Watch, we believe every person and every role matters. The work you do here contributes to something bigger—supporting our customers, strengthening our team, and helping deliver an experience defined by excellence, innovation, and care. We are committed to giving our employees the tools, support, and opportunities they need to succeed both at work and beyond.

We are a trusted one-stop partner for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, everything we do is focused on creating lasting value for our customers and delivering work that truly matters.

· Access Control?

· Video Surveillance?

· Security Systems?

· Fire Systems?

· HVAC Controls?

· Building Automation?

· Lighting Controls?

Position Overview:

At Knight Watch, how we show up matters. The Director of First Impressions is a high-impact role that helps define how customers, guests, and employees view our company from the very first interaction—whether in person, over the phone, or through email. We are looking for someone who reflects our core values: Dedicated, Confident, Fun, Team Player, and Problem Solver.

This role blends front desk leadership, workplace presentation, and administrative coordination across multiple office locations. As an EOS company, Knight Watch values clarity, accountability, follow-through, and continuous improvement, and we are looking for a polished, highly organized professional who brings those qualities to every interaction.

This person will own our greeting desks, strengthen our brand presentation, and help create a workplace environment that is organized, professional, and ready for high-quality execution.

This position also serves as a central communication hub across our locations, helping keep teams connected and ensuring smooth, consistent operations throughout the organization.

We are seeking an exceptional Director of First Impressions for our Kalamazoo, MI location—someone who will help define how customers, guests, partners, and employees view Knight Watch from the very first moment.

Why You’ll Love Knight Watch, Inc.:

· Join a winning team built on our core values of being Dedicated, Confident, Fun, a Team Player, and a Problem Solver—where shared success and strong execution matter every day.

· Enjoy a strong benefits package with medical, dental, and vision coverage, plus a company match to your 401(k)—because investing in our people matters.

· Recharge and celebrate with seven paid holidays each year as part of a company that values balance, energy, and long-term success.

· Build your future with competitive pay and a personalized growth roadmap that rewards progress, learning, and achievement.

· Take the time you need with paid time off for vacation, personal days, and life’s important moments—because well-being matters.

· Stay connected with the option of a company phone or your own iPhone with monthly reimbursement, giving you flexibility that supports how you work best.

· Keep learning and growing with tuition reimbursement of up to $1,500 per semester as part of our investment in your development.

· Be part of a strong team culture built on connection, accountability, and shared success.

· Start with a strong onboarding process, a dedicated mentor, and hands-on training that prepares you to contribute from day one.

Key Responsibilities:

Front Desk & External Relations (Multi-Site)

· Be the welcoming face and voice of Knight Watch, creating a strong and lasting first impression for every visitor, customer, candidate, and guest who connects with our company.

· Take pride in leading the front desk at our Kalamazoo headquarters while helping maintain a consistent, professional presence across our other locations.

· Create lobby and meeting spaces that reflect the very best of Knight Watch—professional, organized, and prepared for high-quality execution.

· Support visitor access, conference room coordination, mail, shipping, and other key front desk needs with the understanding that every detail contributes to a smooth, professional operation.

· Work closely with Sales, IT, and Leadership to help deliver an in-office environment that is seamless, polished, and reflective of the high standard Knight Watch is known for.

Coordination, Communication & Execution

· Coordinate a polished and organized arrival process for guests, candidates, vendors, and new team members, including schedules, room readiness, name badges, and key logistics.

· Manage calendars, logistics, meeting details, and administrative coordination that keep leaders, teams, and visitors organized and set up for success.

· Coordinate meeting and visitor logistics to ensure every interaction is polished, responsive, and well executed.

· Support communication, recognition of moments, and thoughtful details that reinforce connection, culture, and a positive workplace atmosphere.

Events, Meetings & Workplace Support

· Coordinate daily lunch orders and meeting meals with consistency and attention to detail, ensuring they are handled smoothly and professionally.

· Help create memorable onsite and offsite events by coordinating catering, schedules, setup, cleanup, vendors, and thoughtful details that reflect the Knight Watch standard.

· Support celebrations, training sessions, town halls, and customer or partner events with energy and attention to detail, knowing every event influences how Knight Watch is perceived.

· Keep breakrooms, beverages, supplies, and snacks stocked and organized so shared spaces are ready, professional, and well maintained.

Office Operations & Multi-Site Support

· Take pride in creating guest-ready, organized, and polished office spaces across multiple locations, knowing that every detail reflects the Knight Watch standard of excellence.

· Help keep the organization running smoothly by supporting mail, deliveries, and shipping with care, responsiveness, and a commitment to strong day-to-day execution.

· Coordinate office materials, welcome items, event resources, and other key details that help create a seamless and well-run workplace.

· Support Sales and Leadership in ways that strengthen communication, coordination, and presentation—because everything you do helps shape how Knight Watch is perceived internally and externally.

What Success Looks Like in this Role:

· Every interaction leaves visitors with a strong impression that Knight Watch is a professional, polished, and first-class organization.

· Employees stay informed and supported because you bring consistency, responsiveness, and strong execution to the workplace each day.

· Leaders trust you because you consistently notice the details, anticipate needs, and understand that everything you do plays an important role in keeping the organization moving forward.

· The front desk reflects the very best of Knight Watch—organized, polished, professional, and a clear sign that excellence matters in every detail.

· Knight Watch events are thoughtfully executed and well organized, showing that the effort you put into every detail helps shape how people view our company.

Skills & Traits Needed to Win:

· A confident, professional communicator who helps set a strong tone in every interaction.

· Exceptionally organized and energized by the opportunity to manage multiple priorities with grace and consistency.

· A polished professional presence paired with strong emotional intelligence and the ability to build credibility and rapport quickly.

· Clear, professional written and verbal communication skills that build confidence and credibility.

· A proactive mindset with strong problem-solving abilities and a willingness to jump in wherever needed.

· A high-energy, team-first attitude that raises the standard around you.

· Confident using technology, scheduling tools, office systems, and communication platforms to keep everything running smoothly.

· A strong sense of judgment, professionalism, and discretion that builds trust in a front-facing role.

· Highly team-oriented with a genuine enthusiasm for learning, growing, contributing to a winning culture, and living out our core values every day.

High-Performance Behaviors

At Knight Watch, high performance means living our core values every day—being Dedicated in follow-through, Confident in communication, Fun to work with, a strong Team Player, and a Problem Solver who takes ownership and improves what is around them.

· Takes ownership without being asked and follows through until the job is done right.

· Anticipates needs, solves problems quickly, and stays one step ahead in a fast-moving environment.

· Maintains a high standard of professionalism, urgency, and attention to detail in every interaction.

· Communicates clearly, responds promptly, and keeps others informed without needing constant direction.

· Looks for ways to improve processes, elevate execution, and make the team stronger every day.

· Brings consistency, reliability, and a positive attitude that others can count on under pressure.

Education & Experience:

· We welcome candidates with experience in hospitality, reception, executive support, office coordination, customer service, or other front-facing roles where professionalism and execution matter.

· Experience supporting office operations or multi-site communication is a strong advantage and can help you thrive in this role.

· Familiarity with scheduling systems, office software, or workplace coordination tools will help you step in with confidence and contribute quickly.

· A strong service mindset is especially valued, as this role directly impacts how Knight Watch is perceived every day.

Work Location & Hours:

· Enjoy being part of the energy at our Kalamazoo headquarters with an onsite schedule Monday through Friday.

· Occasional local travel offers the opportunity to support events and collaborate with teams across our Kalamazoo, Grand Rapids, and Novi locations.

This is a full-time role with business-friendly hours and flexibility to support the needs of a dynamic, growing team.

If you are a polished, high-energy professional who takes ownership, values excellence, and wants to be part of a winning team, we would love to hear from you.

Knight Watch is looking for high performers who want to be part of an exciting, winning team and who naturally reflect our core values of being Dedicated, Confident, Fun, a Team Player, and a Problem Solver.

As an EOS company, we value leaders who bring ideas, embrace accountability, solve problems, and help improve our team, strengthen our execution, and raise the standard every day.

For more information, please visit:

www.knightwatch.net