Director of First Impressions

Purpose of Job:

• Creates a positive first impression on behalf of the agency.


• Directs clients to the proper person in a professional, accurate, and timely manner.


• Performs clerical duties as assigned.


• Serves as receptionist and point of first contact for all visitors to the office.
  

Responsibilities:

• Handles all incoming fax messages.  Distributes incoming faxes within one hour of receipt.


• Answers client inquiries if possible or directs them to the correct person to assist them.


• Reconciles the cash boxes and creates daily deposits for both direct bill payments and on account payments.


• Processes postage on all outgoing mail and delivers to the post office each night.


• Assists with organization of agency meetings including ordering of meals.


• Maintains copy machines, orders supplies and requests service as needed.
  


• Provides excellent service at all times.


• Purchases and inventories agency supplies.


• Picks up mail, opens and processes mail for distribution to staff each morning.


• Has responsibility for amount of postage in the postage meter and advises accounting when funds need to be replenished.


• Processes direct bill and on account payments as they are received and documents them on the management system.


• Speaks clearly and uses correct English and proper telephone techniques.


• Handles incoming calls promptly and in a friendly and courteous manner; provides assistance and information as required and connects caller with desired party.
  

Job Qualifications:

• Advanced computer skills


• Self-Motivation


• Ability to work in a fast-paced environment


• Exceptional communication and time management skills


• Ability to multitask

Performance Measurements:

• Semi-annual performance reviews will be conducted and will entail, but are not limited to, processing efficiencies, workload management, organizational skills, and demonstration of our core values on a daily basis.

Benefits:

• 401k Match


• Profit Sharing


• Section 125 - Daycare, Health, Dental & Vision


• 35 Hour Work Week


• Vacation


• PTO


• 7 Paid Holidays & Birthday off


• HSA Health Insurance - 100% of Employee Paid


• $50,000 Life Insurance - option to purchase additional coverage on employee, spouse & dependents at your cost
  


• Licensing & CE Scheduled & Paid by Agency


• Group Long Term Disability - at your cost


• Group Dental - at your cost


• Group Vision - at your cost


• Aflac Benefits - at your cost


• LegalShield - Shared cost