Job Summary: The Director of First Impressions greets and directs visitors while projecting professionalism and maintaining a position attitude. Additionally, this role will provide administrative support and maintain the conference/break rooms.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values;

2) Collaborate with key internal/external resources; 3) Participate in ongoing self- development.

Essential Functions: 

·         Greets all guests, employees and visitors with a positive attitude using Legendary Customer Service

·         Performs routine clerical tasks, data entry, word processing assignments, operating basic office equipment

·         Issues visitor badges and maintain visitor, vendor, and office supply logs

·         Notifies employees when visitors or deliveries arrive

·         Sets up refreshments in conference & break rooms while ensuring front desk, lobby, breakroom, and meeting rooms are clean and clutter free

·         Attends to and maintains office equipment to include printers, copiers, and general stationary items

·         Screens and provides building access to vendors

·         Submits service requests for repairs and/or maintenance

·         Manages invoices and ensure timely processing to include generating/closing POs

·         Assists with various equipment needs and rentals

·         Follows up with vendors and contractors on work &/or invoice status

·         Coordinates vendor and contractor inspections

·         Manages vending and coffee services calls and process

·         Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

·         Requires regular and punctual employee attendance

·         Performs other duties as assigned

Knowledge, Skills, and Abilities: 

·         Legendary Customer Service Focus with the ability to actively listen, gather information, understand customer issues/needs 

·         Effective organizational, multi-tasking, and prioritizing skills in a fast-paced environment

·         Strong telephone etiquette skills

·         Excellent organization, time management and leadership skills

·         Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint); ability to produce information in spreadsheets, documents, forms, tables, and presentations

·         Strong communication skills, both written and verbal

·         Strong organization skills, detailed-oriented, and ability to work on multiple projects

·         Ability to effectively present information and respond to questions from managers, coworkers, and customers (internal and external)

·         Ability to work independently and as part of a team