Salary :
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Hello Neighbor is seeking a compassionate, strategic, and culturally responsive to lead a growing department focused on advancing health access and emotional wellbeing for refugee and immigrant families—particularly women and children. This is a mission-critical leadership role with oversight of programs that include prenatal and postnatal care, trauma recovery, wellness education, and intensive case management.
The Director will drive departmental strategy, lead a multidisciplinary team, cultivate partnerships, and ensure program excellence and measurable impact. The ideal candidate brings deep experience in trauma-informed service delivery, team supervision, and culturally grounded care for immigrant and refugee communities.
Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments—Education & Community Empowerment, Health & Stabilization, and Employment—each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.
This is a full-time, exempt position based at our Pittsburgh, PA office in the Larimer neighborhood with a hybrid work schedule of 9am–5pm Monday through Friday; in-office on Tuesdays, Wednesdays, and Thursdays. This position reports to the Vice President of Programs. The successful candidate must be currently authorized to work in the United States.
Reports To: Vice President of Programs
Key Responsibilities
- Lead the vision and direction of Hello Neighbor’s health and stabilization services, ensuring alignment with organizational values and strategic priorities
- Supervise and mentor a team of program managers, coordinators, case managers, and volunteers
- Develop annual departmental goals, work plans, and program innovations rooted in equity, cultural humility, and trauma-informed care
- Contribute to organization-wide strategy and represent the department on the leadership team
- Oversee the implementation and delivery of programs including:
- Smart Start (prenatal & early childhood)
- Refugee Wellness
- Survivor Services
- Intensive Case Management
- Ensure consistent program quality, data-driven service design, and client-centered outcomes
- Identify emerging needs and recommend responsive programmatic shifts or new initiatives
- Cultivate and maintain partnerships with healthcare systems, public agencies, peer nonprofits, and local coalitions
- Represent Hello Neighbor in regional and national working groups on women’s health, refugee mental health, and family services
- Advocate for policy and systems change to reduce health disparities and barriers to access for newcomer families
- Ensure program compliance with funder requirements, legal regulations, and professional standards of care
- Collaborate with the development and finance teams on grant reporting, outcome measurement, and budget management
- Oversee accurate data collection and reporting in program databases and case management systems
Leadership & Strategy
Program Oversight
Partnerships & Advocacy
Operations & Compliance
Preferred Qualifications
- 15+ years of experience in health access, women’s services, refugee/immigrant support, or related human services
- 10+ years of experience supervising staff and managing programs
- Demonstrated knowledge of trauma-informed care, health equity, and culturally responsive practices
- Experience working with refugee, immigrant, or limited-English proficient communities strongly preferred
- Strong written and verbal communication skills across diverse audiences
- Highly organized, proactive, and capable of managing multiple priorities in a fast-paced environment
- Commitment to Hello Neighbor’s mission, core values, and dignity-driven approach to service
About You
- Strategic thinker with a strong operational mindset and a passion for systems change.
- Culturally responsive leader with high emotional intelligence and strong team-building skills.
- Committed to equity, inclusion, and access for immigrant and refugee communities.
- Flexible, collaborative, and ready to lead during a time of department growth and evolution.
- Lived migration experience and/or multilingual skills are highly valued.
Additional Details
- Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
- Valid driver’s license required, personal vehicle, and proof of insurance are required; MVR records will be required
- Applications are accepted on a rolling basis
- Selected candidates will be invited to interview on a rolling basis
- Anticipated Start Date: ASAP
- The successful candidate must be currently authorized to work in the United States.
- Salary: $72,000-$78,000 annually - exempt
- Comprehensive benefits package includes: medical/dental/vision insurance for employees and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12 months of employment).
Equal Opportunity Employer
At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is celebrated. Hello Neighbor is proud to be an equal opportunity employer and we welcome candidates from all backgrounds. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, marital status, disability, or veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require accommodations during the application process, please let us know.
All Applications Welcome
We know that women and candidates from underrepresented backgrounds often hesitate to apply unless they meet every single qualification. If you’re passionate about our mission and believe you can contribute meaningfully to our work—even if you don’t meet 100% of the qualifications—we encourage you to apply.
Applications will be reviewed on a rolling basis. Please submit a resume and a brief cover letter outlining your interest and relevant experience. We strongly encourage applicants with lived migration experience, multilingual skills, and diverse identities to apply. If you don’t meet every qualification but feel aligned with our mission and capable of excelling in this role, we want to hear from you.
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