Director of Homeless & Residential Services

• Collaboration with Property & Facility Operations on inspections, maintenance, habitability, and corrective action plans.
• Program oversight & compliance to ensure compliance with HUD, CoC, ESG, DSS, and other funding and regulatory requirements.
• Oversee coordinated entry participation, HMIS compliance, and data quality.
• Monitor program performance, outcomes, and continuous quality improvement initiatives.
• Ensure accurate electronic client records and documentation standards.
• Accountability for program reporting & data management for monthly, quarterly, and annual reporting requirements, including:
  • HMIS data quality, APRs, and SAGE submissions.
  • Shelter management reporting.
  • NYS OTDA, VA, and HHAP reporting.
  • Billing coordination and program documentation.
• Support collection of resident stories for reporting, funding, and communications.
• Support collaboration & partnerships with DSS and community partners on program operations, reporting, and issue resolution.
• Partner with medical, social work, and administrative teams to ensure integrated service delivery.
• Support cross-agency alignment to improve housing retention and long-term stability.

• Bachelor’s degree in Human Services or related field.
• Minimum 3 years of experience in homelessness services or related human services
• Strong competencies in
  • Program leadership and systems management
  • Regulatory compliance and reporting
  • Team supervision and development
  • Crisis response and problem-solving
  • Trauma-informed, client-centered service delivery
  • Professional representation of the Agency
• Knowledge of community resources and housing systems
• Computer proficiency and data systems experience.
• Valid NYS driver’s license, insurable driving record, and reliable transportation to work location.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.