Director of Hospital Integrations

Role: Director of Hospital Integrations 

Hours: Full-Time, Monday – Friday, Flexible Schedule

Travel: 50% national travel and offsite work expectation

Reporting to: Chief Administrative Officer

Direct Reports: Integrations personnel

Company Description:

Veterinary Practice Partners (VPP) is a management company that forms joint ventures with Veterinarians to co-own and run their veterinary practices. Once the joint venture is formed, VPP provides support and leadership for marketing, financial, operations, IT, and human resources functions while the veterinarian leads the clinical and client services functions. VPP currently has over 100 partner hospitals with 2,500+ employees and continued growth. VPP is a dynamic, profitable, growth company with strong financial private equity backing.

Summary:

The Director of Hospital Integrations is a new role at VPP. The ideal candidate will be responsible for managing all existing processes related to the integration of hospitals undergoing partnership with VPP. Further, this person will develop and implement new processes and systems that either address gaps or enhance the effectiveness of currently adequate processes. The Director will serve as the primary point of contact and direction for hospital teams and VPP team-members starting at handoff from Business Development all the way through the first month post-partnership.

Essential Duties and Responsibilities:

• Integration Leadership:
  
  
  
  • Collaborate with Business Development and Operations to develop and own the end-to-end integration plan for each new hospital partner
  
  
  • Coordinate and direct cross-functional teams of Integration Leads (HR, finance, IT, Operations, Marketing, Legal) through the integration plans
  
  
  • Serve as the sole POC for new hospital partner teams and owners through the integration plans
  
  
  
  


• Process Management:
  
  
  
  • Oversee and ensure the effective implementation of appropriate hospital systems and processes (payroll, HR, finance & accounting, AP, IT)
  
  
  • Ensure compliance will all regulatory, HR, finance, and IT requirements
  
  
  
  


• On-site Support & Leadership:
  
  
  
  • Be present for approximately 2 weeks around each Partnership Day. This generally would entail the days leading up to Partnership Day and more importantly, the 10-15 days following Partnership Day.
  
  
  • While on-site, serve as the primary POC for hospital staff to resolve issues in real-time.
  
  
  
  


• Communication & Training:
  
  
  
  • Partner with internal team members as well as new hospital staff to clearly communicate integration plans, expectations, and requirements for successful integration.
  
  
  • Coordinate all training sessions to ensure hospital staffs are prepared for VPP systems, processes, and culture.
  
  
  • Track integration timelines and milestones and report out to VPP Exec Team status updates throughout integrations
  
  
  
  


• Continuous Improvement:
  
  
  
  • Ongoing identification of pain points or inefficiencies in the integration process
  
  
  • Development and implementation of process improvements or efficiency improvements after every integration
  
  
  
  

Qualifications:

• Bachelor’s degree in Business Management, Healthcare Management and/or equivalent experience in healthcare or veterinary care operations, mergers & acquisitions, integrations, or project management


• Excellent communications abilities


• Effective troubleshooting skills

Ideal Candidates will Possess:

• The ability to transition hospitals through partnership day with minimal disruption to patients, clients, or staff (both the new hospital staff and VPP team).


• The ability to fully onboard partner hospitals in VPP systems and culture within 30-60 days post- partnership day.


• Drive a consistent, repeatable, and constantly improving playbook to integrate with scale and our growth in mind.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to remain in a stationary position at least 50% of the The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc.


• While performing the duties of this Job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms. Hearing and visual acuity are also required.


• The employee will constantly be operating a computer and other office productivity. 


• The employee may occasionally be required to lift and or move up to 20lbs by themselves. 

Notes:

Reasonable accommodations may be made to perform the essential functions.

• This job description describes the ideal candidate for this position and in no way implies any limits to a person’s desire to apply. 


• To meet the needs of the company, employees may be assigned other duties, in addition to or in lieu of those described above. 


• Any duties are subject to change at any time.


• This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.