Director of Hospitality

Company : Ciel Senior Living

Job Type : Full Time

10705, Yonkers

Job Description - Director of Hospitality

Full-time

Description

Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision.
Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose
Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning)
Foster a hospitality-first culture focused on personalization and proactive service delivery
Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics
Leader of the Resident onboarding process, working with the various operations directors.
Oversee the Concierge Desk Team of 8-10 and 24-hour operation.
Recruit, develop, and lead a high-performing hospitality/Concierge team.
Ensure consistent delivery of high-quality service standards across all departments.
Collaborate with department leaders to create seamless, resident-centered service experiences.
Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience
Promote flexible dining options, resident choice, and elevated service standards
Monitor satisfaction scores and implement continuous improvement initiatives.
Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building
Foster a culture of accountability, recognition, and continuous improvement
Serve as a visible leader, building strong relationships with residents and families
Address concerns proactively and resolve issues with a service recovery mindset
Facilitate Independent Living resident meetings, councils, and feedback sessions
Develop and manage departmental budgets
Optimize labor and expenses while maintaining exceptional service delivery
Identify opportunities for revenue enhancement through programming and services
Ensure hospitality services meet internal standards and applicable regulations
Track and analyze key performance indicators (occupancy experience, satisfaction, engagement levels)
Lead continuous improvement initiatives based on data and feedback
Act in the role as Manager on Duty.
Support and model the sales focus, leading by example and help support the sales team in events and tours.

Requirements

Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred)
5+ years of leadership experience in: Senior living (Independent Living preferred), or Hospitality, hotel/resort management, or lifestyle-focused environments
Demonstrated experience leading multi-department operations
Strong understanding of hospitality principles applied to senior living
Proven ability to create engaging, lifestyle-driven resident experiences
Exceptional leadership, communication, and relationship-building skills
Financial acumen with experience managing budgets and optimizing operations
Passion for delivering high-touch, personalized service.
Manager on Duty schedule, working Sunday-Thursdays.

Salary Description

$70,000 - $75,000 per year

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Director of Hospitality

Job Description - Director of Hospitality

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