Director of Housekeeping

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

•Responsible for the successful performance of all aspects of the Housekeeping Department

•Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability

•Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department

•Ensure effective Colleague planning, selection, training and development strategies are in place

•Ensuring that all leaders understand the hotel’s Performance Corrective Action policy and follow as required

•Search for industry trends and implement enhancements to product and service

•Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans

•Track and address all guest comments and concerns

•Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas

•Ensure the necessary resources; functional tools & equipment including linen are readily available

•Execute monthly financial obligations from self-created forecast and budget for Housekeeping. Expenses and productivity that are accurate and on target

•Responsible for the preparation of the annual Housekeeping budget

•Prepare and execute departmental and divisional capital plans

•Develop and maintain close and effective working relationship with all supporting departments

•Contributor in developing the hotel wide strategic goals and plans

•Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.

•Actively participate in The Plaza's environmental program and department specific initiatives in working towards sustainable operations

•Ensure Standards are being followed

Compensation: $130,000.00 - $135,000.00 - Annual Salary

•Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service

•3 years previous housekeeping management experience is required, including at least 1 year as a department head at a similar luxury property

•Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset

•Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination

•Strong administration and organizational skills are required

•Excellent communication skills, both written and oral

•Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure

•Working knowledge of Outlook, Property Manager, Word and Excel

All your information will be kept confidential according to EEO guidelines.