Director of Housekeeping

Position: Director of Housekeeping 

Reports To: General Manager 

FLSA Status: Exempt 

Our Mission: To deliver genuine hospitality and five-star quality care in an independent living resort environment. 

Position Summary: 

The Director of Housekeeping is responsible for the operation of the housekeeping department, ensuring the highest standards of cleanliness and maintenance throughout Symphony Park. This role involves strategic planning, staff management, budgeting, and collaboration with other departments to provide an exceptional living experience for our residents. 

Essential Job Functions: 

Strategic Leadership: 

• Willingness to regularly work hands on in the department. 
• Develop a comprehensive housekeeping plan that aligns with our short and long-term goals. 
• Regularly assess and revise protocols to incorporate best practices and industry standards. 
• Attend cross-departmental meetings to ensure housekeeping initiatives are integrated with overall resort operations. 
• Foster a culture of innovation within the team, encouraging staff to propose and test new housekeeping solutions. 

Team Management: 

• Create a supportive and inclusive team culture that encourages professional growth and high performance. 
• Develop a structured training program for new hires and ongoing training for existing staff. 
• Manage scheduling to ensure adequate staffing levels at all times, including residences, common areas, and special events. 

Quality Control: 

• Implement a regular audit system to evaluate the effectiveness of cleaning protocols. 
• Establish a feedback mechanism for residents to report housekeeping-related issues. 
• Coordinate with the maintenance team for prompt resolution of any equipment or facility issues impacting housekeeping services. 

Budget Management: 

• Conduct regular analysis of housekeeping expenses to identify cost-saving opportunities. 
• Negotiate contracts with suppliers and vendors to ensure quality and cost efficiency. 

Collaboration and Communication: 

• Develop strong relationships with other department heads to facilitate coordinated efforts in resort operations. 
• Implement a clear communication protocol for housekeeping staff to address urgent needs or changes in routine. 

Resident Relations: 

• Attend regular meetings with resident committees to discuss housekeeping performance and gather feedback. 
• Ensure that any resident complaints are addressed promptly and effectively, with a focus on maintaining high resident satisfaction. 

Experience Qualifications & Skills: 

• Proven experience in housekeeping management, preferably in senior living or resort setting. 
• Excellent leadership and organizational skills. 
• Strong budgeting and financial management skills. 
• Proficiency in using housekeeping management software. 
• Bachelor's degree in Hospitality Management or a related field is preferred. 

Physical Demands: 

This position involves a mix of administrative work, on-site supervision, and hands on housekeeping work. Extended periods of standing and walking with the need to lift moderately heavy items on a daily basis. Kneeling, bending, squatting, and climbing are all movements to be expected in this role.